Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit
Position Summary:
Inspired by a commitment to excellence, the Line Cook creates an amazing experience for our guests and crew by harboring a passion for food and showing up daily with a positive attitude. The line Cook is responsible for assisting the kitchen team to prepare food items in line with the menu and daily features. Essential qualifications for this position are basic cooking skills, safety regulations knowledge, customer service, time management, and the ability to stand for long hours. The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, be favorably viewed by their peers and be swift and efficient in the execution of their assigned duties.
*Please note this is a seasonal/contract position*
Crew Benefits:
Competitive Wage Retention Bonus - $500.00 Complimentary Cruise Tickets & Uniforms Crew Recognition Awards Crew Referral Program - up to $200.00 per referral Crew Events Paid Training Duties and Responsibilities:
Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System. Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately. Understands all policies and procedures relating to the crew's role within the company. Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards. Primarily responsible for following proper safe food handling and sanitation procedures while producing menu items timely in a fast-paced, high-volume environment. May be additionally responsible for assisting with guest facing beverage service. Clean, peel, cut, chop and cook a variety of meats, fish, vegetables and starches. Prepares menu items for baking, roasting, grilling, frying, and sautéing. Crew will portion food products prior to cooking in accordance with standard portion sizes and recipe specifications. Will follow recipes, portion control, and presentation specifications as set by management. Ability to prepare all food from raw to finished state, manage rotation of stock, verify received orders, and properly label & store prepared product. Follows recipes, portion control, and presentation specification as set by management. Restocks all items as needed in freezer, line fridge, production stations while maintaining a clean kitchen by way of practicing good safety and sanitation skills. Responsible for the maintenance and cleaning in the respective sections including but not limited to food preparation equipment, work areas, dish sink, counters or tables and any other food & beverage areas as directed by management. Operate dish machine; ensures all dishes are cleaned, dried, organized, and stored appropriately. Ensure that dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed. Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and buffets or food stations. Test and document dish machine temperature and PH sanitizer daily. Exhibits a team approach, willing attitude, and a positive mindset towards assisting fellow co-workers during peak volume times to ensure, group tour, drivers, crew and all guests are serviced as set out by management team. Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards, and opportunities on the job. Actively participates in health and safety in the workplace. Greets guests in a professional, friendly, and approachable manner. Accepts training and guidance on a continuous basis. Passes along best practices and techniques to fellow crew members. Any other duties as assigned by the manager or supervisor on duty.
Requirements & Qualifications:
O.S.S.D. or equivalent as recognized by the Ministry of Education. One (1) year of kitchen experience preferred. Hospitality or Culinary schooling is considered an asset. Food Handlers Certificate is required. Smart Service Certification an asset. Basic mathematical skills. Energetic, enthusiastic, and self-directed personality is essential. Will be closely supervised; accepts all training and guidance on a continuous basis. Passes along best practices and techniques to fellow crew members. Strong verbal, written and interpersonal skills. Knowledge of another language in addition to English is an asset. Must be able to effectively understand and convey written and verbal information to guests and coworkers. Must possess a service orientation – actively looking for ways to help others. The nature of the work may be strenuous, and the work environment may be warm. Will work for extended periods of time without sitting. Required to lift furniture and other heavy items such as tables and chairs, up and down stairs. Ability to work flexible hours and shifts which may include early mornings, late nights, weekends, and holidays. Will be required to be available for work on all weekends during July & August including major holidays. Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms). Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts. If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection).
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
