Food Service Supervisor

Tim Hortons in Fort Frances, Ontario is currently looking for a Full-time Supervisor with Previous Customer service Experience with open availability.

The Tim Hortons Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

The duties and responsibilities include, but are not limited to:

 Leads by example and demonstrates the importance of treating every team member and guest with respect

 Reacts immediately to issues requiring attention during the shift

 Provides ongoing, specific direction to team members

 Encourages an exciting and fun work environment while motivating team members to meet goals

 Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

 Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

 Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members

 Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

 Complies with and enforces all Tim Hortons operating standards

 Ensures that all product and packaging is properly merchandised and stocked

 Responsible for shift cash procedures

 Assists the Restaurant Manager in driving sales and transactions during their shift

 Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc

 Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents