Project Manager – Managed Services Provider (MSP)PNC IT • Remote, Oregon, United States
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Project Manager – Managed Services Provider (MSP)
PNC IT
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
*Reports to:* COO
*Type:* Full-time
*Why This Role Exists*
We deliver complex client IT projects and today, too many slip, lack consistency, or create unnecessary friction for clients and internal teams. This role exists to own delivery, impose order where needed, and dramatically improve the client experience during projects.
This is not a passive coordination role. You will be accountable for outcomes.
*What You’ll Own*
* *Client-facing delivery* of all major MSP projects, from kickoff through close
* *Clear project plans, timelines, dependencies, and risks*
* *Consistent project methodology* across all client work (you’ll help build it)
* *Direct communication with clients*, including setting expectations and delivering hard news when required
* *Cross-team coordination* with engineers, leadership, and third parties
* *Project health visibility* for leadership (status, risks, bottlenecks)
You will run multiple concurrent projects across:
* M365 and cloud migrations
* Server and infrastructure refreshes
* Network and firewall deployments
* Security and compliance initiatives
* Client onboarding and internal improvement projects
*Authority & Expectations*
* You will have real authority over project execution after onboarding and trust-building
* You are expected to direct engineers’ project work, escalate when needed, and push back constructively
* You will work closely with leadership to define and improve how projects are delivered, not just follow existing processes
You’ll be expected to surface risks early and drive corrective action.
*What Success Looks Like*
Within the first 90 days:
* Clients clearly understand what’s happening on their projects
* Project communication is predictable and professional
* Leadership has accurate visibility into project status
* Client satisfaction around projects is measurably better
*Required Experience*
* 3+ years as a Project Manager in an MSP/IT services environment or or equivalent experience leading IT implementations.
* Proven experience managing client-facing IT projects
* Strong logistics, planning, and organizational skills
* Comfortable operating in environments where not everything is fully defined yet
* Confident communicator who can manage conflict productively
*Preferred (but Not Required)*
* PMP certification
* Deep MSP experience
* Experience formalizing or improving delivery processes
* Familiarity with ConnectWise Manage (or similar PSA tools)
*What This Role Is *_*Not*_
This role is *not* a fit for someone who:
* Avoids conflict or difficult conversations
* Is uncomfortable holding people accountable
* Prefers to stay in the background
* Expects a fully built project framework handed to them
* Wants to manage tasks but not outcomes
*Work Model & Travel*
* Anchorage-based candidates encouraged
* Fully remote candidates welcome
* Periodic travel (1-2 times per year) to Alaska will be required if remote
*Why Work With Us*
* You’ll report directly to the COO
* You’ll have influence over how the organization delivers projects long-term
* You’ll help build a formal PM function from the ground up
* You’ll be trusted to make decisions, not micromanaged
*Next Step*
If you’re a Project Manager who takes ownership, communicates clearly, and thrives in environments where structure is being built, we want to hear from you.
Job Types: Full-time, Permanent
Pay: $105,000.00 - $135,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Health insurance
* Paid time off
* Professional development assistance
* Referral program
* Tuition reimbursement
Work Location: Remote
Sprachkenntnisse
- English
Hinweis für Nutzer
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