Über
Employment type: Full time
Worksite flexibility: Onsite
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have skills in Microsoft 365, Active Directory, and basic networking concepts, and are looking for your next career move, apply now.
Job Description We are looking for a
Desktop Support Specialist
to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be
a
full-time contract
and
onsite . What You'll Do Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot and resolve hardware, software, operating system, and connectivity issues
Install, configure, and maintain desktop operating systems, applications, and updates
Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner
Escalate complex issues to higher-level IT teams when necessary
Maintain accurate documentation of incidents, solutions, and system configurations
Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment
Support remote users via phone, email, and remote access tools
Ensure compliance with security policies, including antivirus, patching, and access controls
Participate in asset management, inventory tracking, and equipment lifecycle management
What You'll Need Required: Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience
1-3 years of experience in a desktop support or help desk role
Strong knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Active Directory, and basic networking concepts
Experience with ticketing systems and remote support tools
Excellent problem-solving, communication, and customer service skills
Preferred: IT certifications such as CompTIA A+, Network+, or Microsoft certifications
Experience supporting mobile devices (iOS, Android)
Basic scripting or automation experience (PowerShell, Bash)
Knowledge of endpoint management tools (Intune, SCCM, JAMF)
Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
May require lifting and moving computer equipment (up to 40 lbs)
Frequent interaction with employees at all levels of the organization
#LI-CB1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $45,000 per year The pay range for this position is listed above.Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Sprachkenntnisse
- English
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