Front Desk Concierge Team (74537)

Hours: Seeking a first and second shift: 6:00am - 1:30pm and 1:30pm - 8:00pm

Position Type: Full Time

Department: Guest & Volunteer Services

JOB SUMMARY

The Guest Services Concierge is responsible for coordinating patient and guest services for the reception areas of Hamilton Medical Center.  The Concierge is the first face of Hamilton to our guests and begins the process for an excellent Hamilton experience.  Acknowledges, greets and assists visitors and interacts in a courteous and helpful manner with patients, families, guests and hospital associates to convey a positive first impression.  Serves as liaison between patient, family and clinical staff.  Seeks a satisfactory and expedited solution to complaints, problems or special needs.  Interfaces effectively with all members of the healthcare team.  Enforces hospital visitation and screening guidelines.  Provides emotional support to families of patients.

Will monitor supply levels and accept responsibility in the absence of the Supervisor. 

JOB QUALIFICATIONS

Education:   High School Diploma with Associate's Degree preferred. 

Licensure :  N/A

Experience:   Minimum of 5 years experience in a customer service related field.

Skills: 

• Friendly communicator and desire to help others

• Bilingual in English and Spanish highly preferred

• Exemplary and proven customer service skills

• Comfortable managing multiple tasks with minimal supervision

• Strong conflict management skills

• Analytical ability to investigate complaints and process discrepancies

• Knowledge of Microsoft applications and ability to quickly learn other programs

Works in typical acute health care setting with the families/associates of neonatal, pediatric, adolescent, adult and geriatric patients experiencing a wide range of medical and/or surgical problems. Must screen associates and visitors that could potentially be sick or have contagious/infectious disease processes. Required to work flexible schedule including weekends. Requires full range of body motion including standing, sitting, gathering supplies, as well as manual and finger dexterity and eye-hand coordination.  Associate must be able to check temperatures and record them using either manual written logs or enter data into computer program/spreadsheet. Requires standing and walking for extensive periods of time. Requires corrected vision and hearing to normal range. Requires working under stressful conditions with constant interruptions. Requires exposure to communicable diseases and/or body fluids.

Full-Time Benefits

• 403(b) Matching (Retirement)
• Dental insurance
• Employee assistance program (EAP)
• Employee wellness program
• Employer paid Life and AD&D insurance
• Employer paid Short and Long-Term Disability
• Flexible Spending Accounts
• ICHRA for health insurance
• Paid Annual Leave (Time off)
• Vision insurance