Customer Support Associate

About The Company
TurboTax is a leading provider of tax preparation software, dedicated to simplifying the tax filing process for millions of individuals and small businesses. With a reputation for innovation, reliability, and customer-centric service, TurboTax empowers users to confidently manage their taxes with ease. As part of the Intuit Inc. family, TurboTax combines cutting-edge technology with expert support to deliver seamless tax solutions that save time and reduce stress. The company continuously strives to enhance its offerings through user-friendly interfaces, comprehensive support, and innovative features that cater to a diverse clientele across various financial backgrounds.

About The Role
We are seeking motivated and customer-focused individuals to join our team as Work from Home TurboTax Product Experts. In this role, you will serve as a vital point of contact for TurboTax customers, providing expert assistance on a variety of product-related questions and basic tax-related inquiries. Your primary responsibility will be to help users navigate the TurboTax software, addressing issues related to downloading, logging in, importing documents, printing, filing, and understanding basic tax concepts. This position offers flexible scheduling, allowing you to work from the comfort of your home while earning competitive pay and bonuses.

Qualifications
To succeed as a TurboTax Product Expert, candidates should possess strong communication skills, a proactive attitude, and a willingness to learn. Prior experience in customer service or support roles is advantageous but not mandatory, as comprehensive training is provided. Candidates should be proficient in using computers and internet applications, with the ability to quickly adapt to new software tools. Empathy, patience, and clarity in communication are essential qualities for effectively assisting customers. A basic understanding of tax concepts is helpful but not required, as the role emphasizes a desire to learn and assist customers with varying levels of tax knowledge.

Responsibilities
The key responsibilities of this role include:

• Providing exceptional customer service by answering inquiries related to TurboTax products and software functionalities.
• Guiding customers through downloading, logging in, and navigating the TurboTax platform.
• Assisting users with importing documents, printing, and filing their tax returns.
• Addressing basic tax questions and helping customers understand fundamental tax concepts.
• Supporting customers in troubleshooting technical issues and offering solutions in a clear and empathetic manner.
• Maintaining a positive and professional attitude during all customer interactions.
• Participating in certification training and ongoing support sessions to stay updated on product features and best practices.
• Adhering to scheduled work hours and minimum weekly hours to ensure consistent support coverage.

Benefits
Joining our team as a TurboTax Product Expert offers numerous benefits, including:

• Competitive hourly pay of $18.50, with an additional $5/hour Turbo Bonus Boost available from April 9 to 15 for all hours worked during this period.
• A $405 certification bonus awarded upon successful completion of the certification process.
• Flexible work schedule that can be tailored to your availability between 8am EST and 12am midnight EST, Monday through Sunday.
• Fast certification process, typically completed within three days, enabling you to start supporting customers quickly.
• The opportunity to work from home, eliminating commuting time and providing a comfortable working environment.
• Support from experienced Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to assist you during live calls.
• Minimum commitment of 25 hours per week, with the flexibility to work more hours if desired.
• Continuous training and support to enhance your skills and knowledge in tax software and customer service best practices.

Equal Opportunity

TurboTax is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We believe that a variety of perspectives and experiences enrich our team and enable us to serve our customers better. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other characteristic protected by law. Our hiring process is designed to be fair and equitable, ensuring equal opportunity for all qualified candidates to join our team and grow their careers.