Bilingual Leasing Professional

Job Title: Bilingual Leasing Professional

Location: 9300 Northgate Blvd Austin TX 78758
Reports To: Property Manager
Employment Type: Full-Time

Position Summary

We are seeking an enthusiastic and customer-focused Bilingual Leasing Professional to join our property management team. The ideal candidate will be fluent in English and Spanish, with a passion for providing excellent customer service to current and prospective residents. This position plays a key role in ensuring high occupancy rates, maintaining resident satisfaction, and supporting the overall success of the community.

Key Responsibilities

• Greet, engage, and build relationships with prospective residents, conducting tours and highlighting community features and amenities.
• Respond promptly to leasing inquiries via phone, email, and walk-ins in both English and Spanish.
• Explain lease terms, application procedures, and community policies to potential residents.
• Process lease applications, verify applicant information, and prepare leasing documents accurately.
• Assist with resident move-ins, renewals, and move-outs, ensuring compliance with company standards.
• Maintain accurate records of leasing activities, occupancy data, and marketing efforts.
• Collaborate with the property management team to develop and execute marketing and outreach strategies to attract new residents.
• Provide exceptional customer service by addressing resident concerns, coordinating maintenance requests, and fostering a positive community environment.
• Participate in community events, open houses, and resident appreciation activities.
• Ensure compliance with fair housing laws and company policies at all times.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• Bilingual fluency in English and (second language) required (spoken and written).
• 1+ year of experience in leasing, property management, or customer service preferred.
• Strong sales, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and property management software (e.g., Yardi, RealPage, AppFolio, or similar).
• Ability to work weekends and flexible hours as needed.
• Professional appearance and demeanor.

Preferred Skills

• Knowledge of Fair Housing regulations.
• Strong problem-solving and negotiation skills.
• Goal-oriented with the ability to meet or exceed leasing targets.
• Team player who thrives in a fast-paced environment.

Compensation & Benefits

• Competitive base pay plus leasing and renewal bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Opportunities for professional growth and career advancement.

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person