Front Desk Host

Warmly greets and seats all Guests in the highest professional manner. Answer all phone calls promptly with a smile in your voice. Accurately record reservations, special requests and take messages for managers and chefs. Assist all departments with their needs to achieve 100% Guest satisfaction.

Essential Functions

• Answers incoming calls in a prompt (3 rings or less), professional and caring manner
• All Guests are asked (and waited for an answer) before being placed "on-hold"
• Immediately Greets all Guests upon arrival in a warm and welcoming way
• First Impressions are key - professionalism, hospitality, etc.
• Makes single diners feel welcome
• Seats Guests in proper server rotation, and also accommodates Guest requests
• Manages proper "flow" of the dining room
• If there is a "wait", tell Guests other options such as bar or couch seating, etc.
• Quotes accurate waiting times - do not mislead Guests by telling them short, or long time for table
• Acknowledges regular Guests (in-person and on the phone) by name
• Effectively uses Open Table system by noting all special requests such as birthdays, booths, etc.
• Accurately takes all "To-Go" orders
• Shows Guest where restroom is located (walk half way), never "points"
• Presets large parties, and communicates with bussers and servers ahead of time
• Knows all table numbers and position points
• Communicates with kitchen about seating
• Works with management for proper phasing, ensuring that all new Guests are taken care of
• Maintains clean and organized front desk area, front entrance and walkway
• Cleans all menus, table tents, etc.
• Maintains restrooms every half hour by stocking and cleaning
• Knows hours of operation, owners, history of restaurant, happy hour, entertainment, etc.
• Knows food menus so can answer Guest questions accurately
• Able to set tables when needed
• Able to run food when needed
• Assists all departments and displays high degree of Teamwork
• Last Impressions - say goodbye and thank you to every Guest as they leave

Qualifications
Knowledge

• Prior experience in a full service restaurant, retail or similar environment

Skills And Aptitudes

• English language and professional skills are required
• Ability to take direction
• Ability to work in a team environment
• Ability to work calmly and efficiently under pressure
• Must have problem solving abilities, be self motivated and organized
• Must be able to work Open Table Computer System
• Commitment to quality service and food and beverage knowledge

Physical Requirements

• Walking up and down stairs
• Required to reach with hands and arms and climb or balance
• Bending required on a regular basis
• Lift and/or move up to 10 pounds on a frequent basis, and up to 25 occasionally
• Must be able to carry trays, bus tubs, and other boxes
• Exposed to heat in the kitchen
• Exposed to slippery floors
• Close and distant vision required with the ability to adjust focus