Multi-Department Clerk

Seward Community Co-op – Franklin Store

Purpose: Using the co-op's Ends statement as a guide and in cooperation with all staff. The Multi-Department Clerk supports all departments to enhance store operations by providing quality customer service through: cashiering, bagging, cleaning, stocking, receiving, counter service and dishwasher support.

Status: Part-time.Reports Produce Manager

Pay Level: 1

Customer Service:

We prioritize customers at Seward Community Cooperative because we are a community owned and operated business. Our shoppers own this co-op and live in the communities we serve. We commit to providing an authentic, welcoming, and informed experience to each of our customers. They are the reason we do our work.

Provide an excellent experience any day or time. Always be able to help or find someone who can. Use positive language that feels authentic to you.

While there is always a balance between productivity and customer service, customer service comes first.

Job Responsibilities:

• Operate cash register to itemize and total customers' purchases

• Provide bagging assistance to customers

• Prepare customers' orders generated through online purchase

• Fully stock all displays and shelves, following merchandising standards throughout all departments

• Assist customers by answering questions and locating products

• Build attractive and safe produce displays following merchandising standards

• Prepare customer product request via counter services in Meat & Seafood and Deli departments

• Clean departmental equipment and work areas

• Perform daily, weekly and monthly cleaning duties according to the established cleaning list

• Participate in quarterly inventory counts

• Other duties as assigned to meet operational needs

Workplace:

• Communicate with management and co-workers to help maintain an efficient and knowledgeable department

• Work efficiently and productivity at all times with minimal supervision

• Identify inefficiencies and work with direct supervisor to implement remedies

• Maintain knowledge of product locations throughout the store

• Check co-op email and co-op wide communications

• Use appropriate channels of communication as outlined by management

• Follow all co-op wide policies and procedures

Safety:

• Maintain safe working conditions at all times

• Inform co-workers and managers of unsafe conditions and help to correct them

• Practice proper lifting techniques and ask for help when needed

• Practice safe cutting techniques when using knives and/or other sharp equipment

Qualifications:

Essential

• Ability to multitask

• Excellent attention to detail and organizational skills

• Excellent communication and time management skills

• Weekend and evening availability

• Friendly, courteous and professional customer service skills

Functional

• Ability to bend and lift repeatedly for extended periods of time

• Ability to stand in confined space for extended periods of time

• Ability to perform repeated actions for extended periods of time

• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

• Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

Preferred

• Experience in retail grocery/natural foods preferred.

• Demonstrated ability to work with customers and co-workers from various cultural backgrounds

• English proficiency, multilingual is a plus