Specialist - Communications (Student Finance Services)

**Specialist - Communications (Student Finance Services)

Fox Valley Technical College
Job Category**
Regular Support Staff

FVTC Worksite
Appleton Main Campus

Hours Per Week
40

Job Description Summary
The Student Finance Services (SFS) Communications Specialist is responsible for developing, coordinating, and delivering all student-facing communications related to financial aid, billing, and payments. This role serves both Financial Aid and Student Finance ensuring that students receive timely, accurate, and clear information about their financial responsibilities, aid eligibility, and available resources.

The Communications Specialist creates and manages a unified communications strategy across multiple channels - email, text messaging, phone outreach, student portal, web content, and print - to support student success, reduce confusion, and maintain compliance with federal, state, and institutional requirements.

Job Description
Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

• Develop and maintain a comprehensive, year-round communication calendar aligned with the financial aid cycle, billing calendar, academic deadlines, and regulatory requirements.
• Serve as the central point of coordination for all outgoing SFS communications, ensuring consistency of tone, branding, and content across all platforms.
• Collaborate with Financial Aid, Student Finance, IT, Marketing, and Enrollment Services to align messaging and optimize delivery strategies.
• Create targeted campaigns for: FAFSA reminders, verification, award notifications, SAP, special circumstances, COA adjustments, loans, and R2T4.
• Ensure all federally required notifications are compliant, accurate, and delivered within the appropriate timelines.
• Develop and distribute messages related to billing,