Technical Account Specialist

Autodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes.

We are looking for a professional with PLM or Data Management experience, supporting a broad range of technologies in large-scale environments. This person will work closely with medium and large enterprise customers worldwide.

You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – a team that values professional development and rewards high performance.

The Technical Adoption Specialist group is responsible for maximizing the success of and return on investment for our strategic customers.

Responsibilities

• Deliver live coaching sessions to drive adoption of Autodesk Solutions
• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
• Build, maintain and deliver packaged service offerings to increase customer success and new product adoption
• Conduct discovery meetings to assess customer needs, pain points and desired outcomes
• Deliver digital content via 1:Many webinars for end users to drive successful adoption of Autodesk solutions
• Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges
• Design, build, and maintain the packaged service catalog to increase customer success and new product adoption

Minimum Qualifications

• Advanced knowledge of Autodesk Fusion Manage and Enterprise PLM and Data Management needs and workflows
• Bachelor's degree or equivalent experience
• Expert knowledge of Fusion Manage in a production environment, Autodesk Vault knowledge also highly beneficial
• Additional knowledge of Autodesk Data Management and PLM solutions
• 5 – 6 years PLM or related field experience
• External public speaking/presentation Skills
• Proven ability to be flexible and learn quickly in a fast-paced environment
• Fluency in English required

Desired Skills:

• Strong communicator and able to build relationships at all levels, taking initiative.
• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
• Additional knowledge of Autodesk Vault beneficial
• Technical consulting experience and/or technical project delivery experience with large, demanding clients
• Experience with Virtual Reality implementation
• Team player who enjoys supporting and interacting with other members of a shared responsibility team

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact

Autodesk Careers

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