Senior Operations Manager, Agency Development

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.
The Agency Development & Sales Strategy team focuses on driving revenue growth through strategic partnerships with advertising agencies. We analyze market trends, consumer behavior, and competitive landscapes to develop innovative sales strategies that benefit both The Times and our agency partners. Through collaboration and a deep understanding of agency needs, we create relationships, deals and processes that support long-term business growth.

You will report to the Associate Director, Agency Development & Sales Strategy. As the Senior Operations Manager you will be the engine of the team, responsible for driving the tactical execution, process design, and project management that enables successful, long-term partnerships with advertising agencies. You will set up and maintain the internal systems and workflows that translate strategy into successful deal execution and client engagement. This role requires a highly organized individual with proven project-management skills to ensure alignment across internal teams and external partner relationships. Success in this role is defined by the efficiency and scalability of our operational processes.

Responsibilities

• Prioritization and Planning: Work with Sales, Revenue Operations, and Programmatic teams to maintain processes to identify trends, set priorities, and ensure alignment on how and when we engage.
• Commercial Deals: Manage day-to-day team operations – ensuring internal teams are aligned on and doing the work needed to make the deals successful
• Tools and Solutions: Develop and manage processes and tools (e.g., automated data reporting) required to track agency revenue, monitor deals, and scale our