Front Desk Agent

Job Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you'll be the first point of contact for our guests, providing warm welcomes, efficient check-ins and check-outs, and personalized service that makes every visitor feel valued. Your proactive approach and attention to detail will ensure smooth operations at the front desk, creating a welcoming atmosphere that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant resort environment.

Responsibilities

• Greet guests with a friendly, energetic demeanor, ensuring they feel welcomed from the moment they arrive
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently
• Handle guest check-ins and check-outs swiftly while verifying reservations and processing payments securely
• Provide outstanding guest services by addressing inquiries, resolving issues promptly, and anticipating guest needs
• Maintain accurate records through night audit procedures, balancing accounts and preparing reports for management
• Assist with guest relations by offering local recommendations, resolving complaints, and ensuring overall satisfaction
• Support hotel operations by coordinating with housekeeping, maintenance, and other departments to meet guest expectations

Experience

• Proven experience in hospitality management or hotel front desk operations
• Bilingual or multilingual skills to communicate effectively with diverse guests are highly preferred
• Familiarity with hotel management software systems and multi-line phone systems is advantageous
• Strong customer service skills with a focus on hospitality excellence and guest relations
• Previous experience working night shifts or conducting night audit procedures is a plus
• Knowledge of resort environments or large-scale hotels enhances your ability to excel in this role
• Excellent phone etiquette and the ability to handle multiple tasks efficiently in a fast-paced setting

Join us to be part of a passionate team dedicated to creating memorable experiences for every guest. Your enthusiasm and professionalism will help foster a welcoming environment that guests will want to return to time and again.

Pay: From $14.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person