Guest Services Front Desk Agent

Job Summary:

We are seeking a friendly, detail-oriented, and customer-focused Guest Services Front Desk Agent to join our team. As the first point of contact for guests, you will play a vital role in creating a welcoming and seamless experience. Your responsibilities include managing reservations, check-ins and check-outs, handling guest inquiries, processing payments, and ensuring smooth front desk operations. If you thrive in a fast-paced hospitality environment and enjoy providing top-tier service, we look forward to hearing from you

This is a Part Time position with the option to grow into Full Time. Must be able to Work Evenings and Weekends.

Key Responsibilities:

Guest Services:

Greet guests warmly and assist with check-in/check-out processes efficiently. Provide guests with information about hotel services, amenities, and local attractions while addressing requests, special accommodation, and complaints in a professional and timely manner. Escalate as necessary. Coordinate with housekeeping and maintenance and other departments and staff to ensure guest needs are met and maintain an organized and inviting front desk area.

Reservations & Bookings:

Process and manage room reservations via phone, email, online platforms, and in person. Update and modify reservations while ensuring accuracy in guest records, monitor room availability and pricing to maximize occupancy and revenue, and handle cancellations, no-shows, and reservation changes in accordance with hotel policies.

Financial Transactions & Billing:

Process guest payments, deposits, refunds, and incidental charges securely while issuing invoices and receipts and resolving billing discrepancies. Maintain accurate financial records and reconcile transactions at the end of each shift to ensure proper