Retail Sales Associate

Job Title: Part-Time Retail Sales Associate - Daytime Hours
Location: North Olmsted - Parlor Location
Reports To: Store Manager / Assistant Store Manager

Position Overview

At Malley's Chocolates, our Part-Time Retail Sales Associates are the face of our brand—delivering warm, memorable customer experiences and supporting the daily operations of the store. Whether helping a customer select a gift or restocking a display, Sales Associates bring enthusiasm, teamwork, and pride to every shift. This role is ideal for someone who enjoys interacting with people, takes pride in a clean and organized space, and thrives in a fun, fast-paced retail setting.

Key Responsibilities

Quality of Work

Customer and Team Interactions

• Greet every customer with a friendly, helpful attitude.
• Create positive shopping experiences by offering knowledgeable assistance and warm service.
• Work well with teammates to maintain a cooperative and upbeat environment.
• Handle customer complaints or concerns professionally, seeking help from a manager when needed.

Store Presentation

• Keep displays neat, clean, and fully stocked.
• Follow store guidelines for merchandising and visual standards.
• Take pride in maintaining the appearance of the sales floor, counters, and common areas.

Product Knowledge and Procedures

• Learn about Malley's products and current promotions to assist customers with recommendations.
• Follow all store policies and procedures, including cash handling and safety practices.
• Ask questions and seek clarification when unsure of store procedures.

Attendance and Reliability

• Arrive on time and ready to work all scheduled shifts.
• Stay focused and productive while on the floor, contributing to store operations throughout the shift.

Sales and Performance

Sales Skills

• Use suggestive selling to promote seasonal items, Founders Favorites, and featured products.
• Support the store's sales goals by recommending items that enhance the customer's purchase.

Store Goals Contribution

• Understand how daily tasks support the store's overall performance.
• Complete assigned tasks thoroughly and on time to help meet team objectives.

Autonomy and Initiative

• Take ownership of responsibilities and follow through without constant direction.
• Look for opportunities to assist teammates and customers throughout the shift.
• Keep busy during slower times by restocking, organizing, or preparing for the next customer.

Adaptability and Continuous Improvement

• Be open to learning new procedures, product information, and store technology.
• Embrace feedback from managers and apply it to improve performance.
• Adjust quickly to changing priorities, such as shift tasks, customer flow, or new promotions.

Teamwork and Dependability

• Maintain a respectful, cooperative attitude with coworkers and store leadership.
• Offer help to teammates during busy times.
• Follow instructions and respond positively to coaching from supervisors.
• Be someone the team can count on to show up and do their best every day.

Qualifications

• Previous customer service or retail experience is helpful but not required.
• Friendly, dependable, and enthusiastic about helping others.
• Willingness to learn and follow store procedures.
• Able to work evenings, weekends, and holidays as needed.
• Comfortable working on your feet and lifting up-to 25 lbs. occasionally.

Benefits

• Employee discount on all Malley's Chocolates
• Flexible part-time scheduling
• Fun, supportive team environment
• Daytime Hours - Please contact the Store Manager for details.