Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $27.57 per hour
• Opportunity for career advancement and professional development within the organization
• Work remotely from designated states, providing flexibility in your work environment
• Comprehensive benefits package, including health and wellness benefits, 401(k) savings plan, and paid parental leave
• Supportive and inclusive workplace culture that values diversity and employee well-being

What To Expect (Job Responsibilities)

• Provide quality service by responding to telephonic, written, and electronic inquiries from employees, members, providers, and clients in a high-volume call center
• Navigate multiple system applications and tools to accurately address inquiries regarding benefits, eligibility, and claim statuses
• Document all inquiries and actions taken using applicable software applications in accordance with employer guidelines
• Resolve customer issues efficiently while adapting to various system platforms and maintaining a structured service-oriented approach
• Maintain a private and dedicated workspace with reliable high-speed internet for effective remote work

What Is Required (Qualifications)

• High School diploma or GED equivalent
• Minimum 1 year of previous customer service experience
• Excellent verbal, written, and interpersonal communication skills
• Strong reasoning and analytical skills to resolve customer inquiries accurately and promptly
• Ability to learn new/proprietary systems and effectively use MS Excel and Word

How To Stand Out (Preferred Qualifications)

• Prior experience in a fast-paced call center environment
• Knowledge of medical procedure and diagnosis coding
• Familiarity with Summary Plan Documents (SPDs) and other benefit descriptive tools
• Experience working in a performance-measured environment with quality metrics

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."