Customer Support Coordinator

Job Title: Customer Support Coordinator

Pay Rate: $28.00/hour

Location: Plymouth, MN (Remote)

Schedule: Approximately 8am-5pm M-F

Purpose

The Customer Support Coordinator will be responsible for the day-to-day support of customers, including order management, problem resolution, and coordination with the regional Sustainability and field sales teams. He/she will maintain strong relationships with key inventory and materials management staff within our customer facilities to support the reprocessing program in new and existing accounts.

Key Responsibilities

• Responsible for directly serving external and internal customers.
• Own the customer support relationship by establishing and growing solid professional relationships with key inventory/materials management people at customer sites within the region to ensure smooth order flow and resolution of customer issues.
• Answer incoming calls from customers to answer inquiries and questions, troubleshoot problems, and provide information.
• Assist with system interface issues to expedite product procurement.
• Work with a third-party to respond to service and pick up requests from customers.
• Conduct business process training on clients order management processes for internal and external customers.
• Support customer product return and complaint handling process, including credit requests.
• Assist with order processing and order intelligence as necessary.

Required Education/Training and/or Experience

Minimum Education Required:
High School Diploma or equivalent experience

Preferred Education:
4 Year Degree (Medical, Technical or Business Focus)

Minimum Experience Required:
Customer Support and or Complaint Mgmt. Experience Preferred

• Skills Preferred:
• Strong Microsoft Office Expertise
• Organizational, verbal and written communication skills
• Ability to problem solve and think analytically
• Prior working experience working in real-time environment, managing achievement of competing priorities and deadlines in a medical device setting is preferred
• A mindset for process improvement
• Demonstrated leadership as well as proven ability to develop and maintain effective business partnerships
• Advance problem solving
• Ability to adapt to specialized software and customized programs to meet business needs
• Create a trusting, collaborative, and ethical work environment
• Maintain the highest standards of quality, compliance and accountability
• Self-starter
• Works with little to no supervision