IT Support Technician
Entegraty ltd
- Chessington, England, United Kingdom
- Chessington, England, United Kingdom
Über
*About the Role*
We are seeking a motivated and customer-focused *IT Support Technician* to join our MSP team. You’ll support a variety of clients across different industries, providing responsive, friendly, and professional technical assistance. This role is ideal for someone who thrives in a dynamic, multi-client environment and is eager to grow their skills. A willingness to learn and develop is an absolute must.
*Key Responsibilities*
* Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits
* Work within defined SLAs and ensure excellent customer satisfaction
* Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments
* Configure and deploy laptops, desktops, mobile devices, and other hardware
* Carry out onboarding and offboarding tasks, including device setup and account administration
* Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune
* Use RMM tools for monitoring, patching, maintenance, and remote management
* Maintain accurate documentation, ticket updates, and asset records
* Communicate clearly and professionally with clients, managing expectations effectively
* Assist with IT projects such as migrations, system upgrades, and security improvements
*Skills & Experience Required*
* Previous experience in an MSP or fast-paced IT support environment (preferred)
* Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure
* Familiarity with RMM and PSA tools
* Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi)
* Excellent written and verbal communication skills
* Knowledge of backup systems
* Knowledge of firewall and switch configurations
* Ability to manage multiple tickets simultaneously while remaining organised
* Positive, proactive, customer-first attitude
*Desirable (but not essential)*
* CompTIA A+, Network+, or similar certification
* Experience with Intune/Endpoint Manager
* Cisco CCNA
*What We Offer*
* Competitive salary up to £40k
* Support with training and professional certifications (Microsoft, CompTIA, etc.)
* Clear career progression routes into 2nd/3rd line or project engineering
* Exposure to a wide range of technologies across multiple industries
* A supportive and collaborative MSP team environment
* Company Pension
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Sick pay
Work Location: In person
Sprachkenntnisse
- English
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