Bilingual Intake Specialist

Location:
Primarily Remote
— initial in-person training (first month) in
Puyallup, WA
, followed by
1-hour in-person meetings every other week

Company:
Sears Injury Law & Seattle Injury Law

Sears Injury Law is the
largest and fastest-growing personal injury firm in Washington
, with 9 offices across Washington and Oregon—and more on the way. We're currently seeking a
Bilingual Intake Specialist (Spanish-speaking required)
to join our Puyallup-based team and become a key part of the compassionate first impression we offer every potential client.

If you're someone who naturally leads with empathy and can speak to people with kindness and clarity—especially in moments of pain and confusion—you could be the perfect fit.

What You'll Do

• Answer calls, walk-ins, and web inquiries from people who've often just been through a traumatic event. You'll be
  the calming, helpful first voice they hear
  .
• Explain how our firm can help in a compassionate, clear, and empowering way.
• Conduct intake interviews in both English and Spanish, gathering sensitive details with care, accuracy, and empathy.
• Accurately enter client information into our case management system.
• Coordinate appointments and initial consultations with attorneys and case managers.
• Follow up with potential clients who are still deciding whether to move forward—
  you'll be their point of trust and reassurance
  .
• Represent Sears Injury Law with warmth, professionalism, and discretion.

What We're Looking For

• Fluent in both Spanish and English
  (verbal and written).
• Strong communicator who knows how to speak with empathy—not just sympathy.
• Emotionally intelligent and able to calm, guide, and support people under stress.
• Highly organized with strong attention to detail.
• Comfortable with technology and able to learn new software quickly.
• Experience in legal intake, medical office, customer service, or call centers is helpful—but we'll train the right compassionate person.

Why Join Sears Injury Law?

• Be part of a
  mission-driven team
  —we help injured people get justice, and it all starts with you.
• Join the
  #1 personal injury firm in Washington
  , with explosive growth and no signs of slowing down.
• Opportunities for advancement
  as we expand to new locations and departments.
• Work in a
  supportive, hybrid-flexible environment
  based in Puyallup.
• Know that your voice, your empathy, and your care matter every single day.

How to Apply

If you're ready to make a difference from the very first phone call, we want to hear from you. Apply via LinkedIn or send your
resume
and
a brief note
to

We can't wait to meet you—and more importantly, neither can the clients whose lives you'll impact.