Customer Service Representative

Customer Service Representative

Schedule: Daytime hours with occasional weekend schedule
Pay: $17.00 -$19.00/HR

About Larry & Sons, Inc.
For over 60 years, Larry & Sons, Inc. has been the trusted choice for plumbing, heating, air conditioning, and electrical services throughout Maryland, Pennsylvania, and West Virginia. What began as a small family business in the 1960s has grown into a respected regional business of excellence. Even as we've expanded, we've stayed true to our roots: delivering honest solutions, quality craftsmanship, and exceptional service with a personal touch.
At Larry & Sons, our technicians are the backbone of our success. We know the work you do is challenging, so we make sure you're supported every step of the way—with the right tools, training, and opportunities to grow. We're more than a workplace; we're a team that looks out for one another, celebrates successes together, and treats everyone like family.

Why join our team?

• Top-Tier Pay – Competitive hourly rates plus bonus and incentive opportunities.
• Ongoing Training – Paid technical training, certifications, and career development programs.
• Excellent Benefits – Health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
• Steady Work – Year-round jobs with a strong pipeline of residential and light commercial customers.
• Growth Opportunities – Clear paths for advancement, whether you want to lead a team, specialize, or expand your skillset.
• Team Culture – A supportive environment where your hard work is recognized and appreciated.

When you join Larry & Sons, you're not just starting another job—you're joining a company that equips you for success, values your expertise, and helps you build a lasting career in the trades.

What You'll Do

• Convert inbound calls and web leads into booked appointments to help meet team and individual goals.
• Identify customer needs, answer questions, and overcome objections with professionalism and empathy.
• Accurately record customer details in the service database and maintain clear, organized documentation.
• Communicate effectively with dispatchers and service technicians to ensure seamless scheduling.
• Provide outstanding service on every call — from first contact to follow-up.
• Manage multiple lead sources, including web inquiries and answering service messages.
• Perform opening and closing duties and support daily office operations.
• Work collaboratively across departments to ensure every customer receives top-tier service.
• Distribute schedule updates and route changes to the service team as needed.
• Follow all company and safety best practices.

What We're Looking For

• A positive, friendly, and professional attitude.
• Excellent communication and active listening skills.
• Strong multitasking, organization, and attention to detail.
• A self-starter who takes ownership of individual and team goals.
• Adaptable in a fast-paced environment and receptive to coaching.
• Ability to work on flexible schedules.

Qualifications

• Required: High school diploma or equivalent.
• 3+ years of customer service experience (home services or call-center experience preferred).
• Proficient in Microsoft Office Suite and strong typing skills; sales experience a plus.

Pre-Employment Requirements
All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer:
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE