Implementation Specialist

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe

Summary: The Implementation Specialist is responsible for the execution of high-quality and timely client projects. The Implementation Specialist will bring all projects assigned through the lifecycle with a focus on speed, quality, and client satisfaction at the helm and will have a comprehensive understanding of Onbe's product suite and a passion for setting clients up for success. This role will collaborate across departments to drive process improvement and best practices that position Onbe as a leader in the industry.

This role is a hybrid role that will work onsite 2 days per week at our Conshohocken, PA, location. Occasional travel may be required as part of this position.

Manage cross-functional activities that support low/mid-level scale implementations; deliver programs accurately, and within agreed-upon timelines.

Serve as single point of contact for all change orders, escalations on existing client program base.

Execute effective implementation methodology and customize project plans based on internal processes, configuration requirements, and client needs.

Coordinate project deliverables among internal teams ensuring adherence to defined service level agreements.

Maintain accurate project status to achieve deliverables and keep task owners apprised on next steps.

Escalate barriers to project success, partnering closely with Client Support(A(1) and Leadership to action and resolve issues quickly.

Configure and test internal systems to verify all program requirements have been fulfilled.

Adhere to all Risk and Compliance policies and procedures.

Bachelor's degree

1-2 years of experience in a client-facing onboarding role using proven implementation or project management methodologies.

Preferred experience in implementing and managing projects across multiple platforms

Excellent business writing and communication skills

Knowledge of Microsoft programs including Word, Excel, and PowerPoint

Familiarity with the