Senior Manager, Delivery

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our Senior Managers, Delivery - Adobe, are an integral part of our Digital Agency team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC.

As a Senior Manager, Delivery, you'll partner with Fortune 500 clients to set product vision while advising and managing scope, risk, and new opportunities. You will serve as the lead authority for complex digital transformation programs centered on Adobe Experience Manager (AEM), managing integrated workstreams that may include mobile applications, custom web platforms, and third-party integrations to ensure seamless omnichannel digital experiences.

• Drive product and program development by leading the creation of enterprise-level digital experiences, including responsive web solutions, mobile applications, and marketing automation systems, with a primary focus on global, multi-site AEM implementations.
• Serve as the lead authority for programs centered on Adobe Experience Manager (AEM), ensuring implementations are architected to leverage the full power of the platform following Adobe best practices and enterprise architecture standards
• Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
• Create, guide, and communicate the holistic project plan and goals to create cross-functional alignment and drive convergent implementation across all teams (internal, client, and third-party vendors), managing the interdependencies of global rollouts, platform migrations, and third-party integrations.
• Drive