Operations Manager

Overview:
The Operations Manager would be responsible for directing and administering of all departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides direction and assistance with front desk, housekeeping, and maintenance. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

The Operations Manager is a polished, well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to the hotel staff. He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards.

The Operations Manager will establish priorities and take part in key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests, senior management and key vendors.

RESPONSIBILITIES:

• Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls.
• Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward.
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly.
• Maintain regular attendance in compliance with the hotel's standards as required by scheduling which will vary according to the needs of the hotel.
• Runs and completes daily reports analyze data and make decisions based on data
• Resolves guest issues and concerns to guest satisfaction.
• Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Implements and monitors all corporate marketing programs.
• Maintain high standards of personal appearance and grooming which include compliance with the hotel's dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to the hotel's standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
• In conjunction with the Director of Sales conduct a daily ABR meeting focusing on the number of prospecting and existing