Hotel Night Auditor

Delamar Greenwich Harbor | Greenwich, CT

Delamar Greenwich Harbor is seeking an experienced Night Auditor to join our Front Office team. This role is responsible for delivering exceptional guest service while accurately balancing hotel financial transactions during the overnight shift.

Job Overview

The Night Auditor checks guests in and out in a friendly, prompt, and professional manner; processes all payments according to established procedures; and accurately balances all hotel income and expenses for the 24-hour operating period.

Duties & Responsibilities

• Greet and welcome guests in a friendly, prompt, and professional manner
• Answer telephone calls promptly and professionally
• Register guests, issue room keys, and provide information on hotel services and room locations
• Accurately process all cash and credit card transactions, including posting charges, completing cashier reports, preparing deposits, and securing assigned banks
• Reconcile all daily transactions and perform nightly audit duties
• Identify and report discrepancies or potential liabilities to the Front Office Manager
• Communicate outstanding guest requests or issues requiring follow-up
• Respond to guest complaints and perform appropriate service recovery to ensure total guest satisfaction
• Promote teamwork and quality service through daily communication and coordination with all departments
• Serve as the primary point of contact for fire alarms, medical emergencies, and police incidents, following established hotel safety and emergency procedures
• Act as the hotel system liaison during overnight hours
• Contact IT Support and open service tickets as needed for system failures or technical issues
• Transmit credit card batches and prepare morning management reports
• Follow the night audit checklist, including reconciliation of rooms and reservations
• Perform additional duties as assigned, including guest room tours, concierge services, special guest requests, and front office administrative tasks

Qualifications & Requirements

• Previous Night Audit experience is required
• Fluent in English; additional languages preferred
• Ability to stand for extended periods behind the front desk and throughout the front office area
• Ability to lift and carry items weighing up to 50 pounds
• Proficiency in using computers, keyboards, and hotel property management/reservation systems
• Availability to work mornings, evenings, overnight shifts, weekends, and holidays