Partner Success Manager

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

As a Partner Success Manager, you will operating in post-sales delivery. You will be a trusted advisor and coach to a portfolio of WalkMe Delivery partners, helping them boost the value of their products and services by incorporating the WalkMe DAP. You will understand your partners' go-to-market motions, how digital adoption will positively impact their value propositions and goals, and enable them to deliver solutions that leverage WalkMe to maximize the value they provide their clients. You will report to the Director of Partner Success

• • Maintain relationships with Partner leadership to foster collaboration and continuous improvement.
• Guide Partners through their certification programs.
• Provide hands-on process training for WalkMe delivery and client success.
• Monitor and support Partners in client engagements to ensure high-quality delivery.
• Monitor Partner performance metrics including client satisfaction and days to go live.
• Manage risk and coordinate ticket escalation.
• Collaborate with global peers on the WalkMe Partner team to improve the Partner program.
• Maintain an understanding of our product and roadmap, so you can guide Partner service delivery strategies

• • 3+years of customer advocacy and engagement experience in Enterprise SaaS customer success,