Customer Success Manager
Cin7
- Denver, Colorado, United States
- Denver, Colorado, United States
Über
Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world.
Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor.
How you'll make an impact:
As a Customer Success Manager at Cin7, you'll be the strategic partner helping our customers unlock the full value of our platform. You will guide customers through their lifecycle—from post-Onboarding to expansion—while ensuring they achieve measurable business outcomes. Your primary focus will be on retention and product adoption, working each day to ensure we deliver on our brand promise to make selling products easier. Working closely with Sales, Onboarding, Product, and Support, you will advocate for customer needs, remove barriers, and ensure every customer interaction reflects Cin7's commitment to world-class service. Your work will directly influence retention, growth, product improvement, and customer loyalty.
What you'll do:
- Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success
- Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands.
- Manage a book of business of 450 key accounts, driving retention and product adoption
- Conduct daily customer calls with your book of business, leveraging our tech tools to run tech-touch, human-touch playbooks
- Identify recurring customer challenges and help build scalable solutions, playbooks, and resources
- Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls.
- Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7
- Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7
- Track customer health, identify risks early, and implement mitigation strategies
- Drive customer accountability by setting clear goals and executing tailored success plans
- Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle
- Resolve customer questions by connecting them with the right internal experts
- Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale
- 5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success,
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klicken Sie auf „Jetzt Bewerben“, um Ihre Bewerbung direkt auf deren Website einzureichen.