Front Desk Agent

Duties

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently, ensuring accurate information is obtained
• Answer phone calls and respond to guest inquiries with excellent phone etiquette
• Provide information about hotel facilities, services, and local attractions
• Handle guest requests and complaints promptly and professionally
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required

Requirements

• Previous experience in a front desk or guest service role is preferred
• Excellent communication and interpersonal skills
• Bilingual proficiency is a plus
• Strong problem-solving abilities and attention to detail
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Knowledge of hotel management systems is an asset
• Flexibility to work various shifts, including evenings, weekends, and holidays
• A positive attitude and a passion for providing exceptional guest service

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Type: Part-time

Pay: $ $13.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person