Operations and Customer Service Representative

Operations and Customer Service Representative

Join our team as an Operations & Customer Service Representative — help customers, keep projects organized, and grow with us.

Starting at $15/hr
• Richmond Hill, GA

About us:

• Richmond Hill Handyman is a growing local company that helps homeowners with repairs and improvement projects. We're a friendly, hard-working team that values clear communication, reliability, and great customer service. We have structured our business with a people-first mindset. It is essential that all members of our team share this intention.

Who this job is perfect for:

• Someone who likes routine and structure but can be flexible when needed
• You're a morning person who shows up on time and gets things done
• You like helping people and enjoy talking on the phone
• You're good at keeping track of details and making sure nothing slips through the cracks
• You like working in a team but can also handle tasks independently
• You want a steady, reliable job with a company that values you
• You're determined, focused, perseverant, and able to problem-solve
• Can match the energy of our team, has the inclination for proactivity
• Someone who has a basic understanding of home repairs/construction and can converse with clients regarding their wants/needs in a professional, friendly, and helpful manner
• Someone who is comfortable primarily working on-site at a pet-friendly home office.

What you'll be doing: - This is not a Sales Position.

• Answer phones and emails with a friendly, professional attitude
• Talk to customers, be personable, collect all relevant data, and occasionally keep them updated on their projects (as trained and directed)
• Ability to pivot conversationally, lead the discussion while still allowing the customer to feel heard and understood
• Enter job details and notes into our system, making sure everything stays up to date and consistently organized
• Review documentation to make sure things are accurate and completed following prescribed procedures
• Post simple updates on social media and websites (training provided)
• Help the team stay on track by effectively communicating with management and coworkers, respectfully
• Support daily office operations- jumping in where needed, but being able to adhere to a structured day
• Scheduling
• Other tasks as needed

What we're looking for:

• Experience in an office, administrative, dispatch, data entry, or customer service role
• Someone who shows up on time, works hard, and communicates clearly
• Someone with integrity and follow-through
• Someone who adjusts quickly to changes in priorities and routine.
• Excellent discernment in terms of identifying high-priority tasks and communications
• Good phone and email communication skills (Excellent listening skills and a clear, conversational speaking voice are essential)
• Comfortable using a computer and learning new programs
• Organized and detail-oriented — likes checking things off a list
• Reliable transportation for in-person work
• Someone who sees constructive criticism as an opportunity for strategic problem-solving
• Able to focus and work diligently throughout the day, keeping a consistent schedule and excellent attendance

Requirements:

• Integrity
• Strong strategic and problem-solving mindset, ability to multitask, and communicate proactively with a positive demeanor
• Valid driver's license
• Agree to a criminal background check and drug screening

Bonus qualities and skills (Not Required):

• Familiarity with home service trades industries
• Dispatch/ Scheduling Experience
• Experience in using CRM databases
• Lives in or near Richmond Hill, GA (this is an in-person position)
• Multi-lingual

Why work with us?

• Friendly, respectful team that values your contribution and time
• Stable, steady hours
• Opportunity to grow as the company grows
• On-the-job training and support

Equal Opportunity Workplace:

We are committed to creating an inclusive environment for all employees and applicants. Richmond Hill Handyman is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, or any other protected status under federal, state, or local law.

If you need assistance or an accommodation due to a disability during the application process, please email us at

Job Type: Full-time

Base Pay: From $15.00 per hour

Benefits:

• On-the-job training
• Paid time off

Ability to Commute:

• Richmond Hill, GA Required)

Work Location: In person