Scheduling Coordinator

Secret Shopper is a customer experience measurement firm with 30+ years in the industry. We partner with well-known brands to evaluate real customer experiences in both digital and brick-and-mortar environments. We're hiring a Scheduling Coordinator to recruit and assign independent contractors ("secret shoppers") to mystery shopping assignments—accurately, on time, and to client requirements.

This is a fast-paced, deadline-driven role for someone who enjoys communicating with people, staying organized, and hitting measurable goals.

Responsibilities

• Recruit and fill open assignments via email, text, calls, and platform messaging
• Match shoppers to assignments based on requirements (timing, location, experience, reporting needs)
• Set clear expectations, confirm understanding, and reduce cancellations/no-shows
• Track assignment status and document details accurately in internal systems/spreadsheets
• Resolve last-minute gaps by quickly finding replacements
• Coordinate with internal teams to troubleshoot issues and meet client needs

What success looks like

• Assignments filled by deadline with minimal last-minute gaps
• Low cancellation/no-show rates through proactive follow-up
• Accurate, up-to-date notes that reduce errors and rework
• Consistent daily progress on open shops

Preferred qualifications

• 1+ year in customer service, scheduling, staffing, operations coordination, or similar
• Strong computer skills (email, spreadsheets, data entry) and ability to learn new systems
• High attention to detail and follow-through
• Experience coordinating contractors/dispatch/appointment scheduling (plus)
• Bilingual (plus)
• Bachelor's degree (plus)

Schedule

• Monday–Friday, typical hours 8:00 AM–4:30 PM
• One weekend per month: respond to shopper emails (one weekday off the week before or after to maintain a 40-hour week)

How to apply

Submit your resume. A brief note about why you're a fit for deadline-driven coordination work is welcome.

Job Type: Full-time

Pay: $ $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Application Question(s):

• Are you aware this is an onsite position?

Experience:

• Appointment scheduling: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Golden Valley, MN Required)

Work Location: In person