Program Director

Job Overview
Unite Wellness Retreat is a premier immersive wellness and fitness retreat focused on transformational health outcomes, structured programming, and exceptional client care. We combine fitness, nutrition, mindset, and accountability to deliver measurable results in a high-touch, residential environment.

We are seeking a Program Director (UPD) to lead daily operations, staff performance, client experience, and program execution at our retreat.

The Program Director is a senior operational leader responsible for ensuring safe, effective, and consistent delivery of all programming, while managing staff, schedules, client experience, and financial performance.

This role is ideal for a high-accountability leader who thrives in hands-on environments, leads by example, and is passionate about operational excellence, fitness, and people development.

Responsibilities

• Safety & Risk Management
• Enforce all safety protocols and operational standards

Program & Client Experience

• Deliver structured, effective fitness and wellness programming
• Modify programming based on client ability levels and needs
• Ensure consistent, professional client experience
• Maintain minimum client testimonial participation targets

Staff Leadership & Development

• Train, coach, and supervise program staff
• Conduct monthly check-ins and quarterly performance evaluations
• Lead weekly staff meetings and daily briefings
• Enforce performance and disciplinary standards consistently

Scheduling & Operations

• Maintain the Google Program Calendar and daily schedules
• Assign responsibilities and manage staffing adjustments
• Personally cover unfilled shifts when necessary
• Oversee facilities, gyms, equipment, vehicles, and supplies

Client Care & Documentation

• Conduct weekly client check-ins and ensure proper documentation
• Review intake forms and prepare staff for client accommodations
• Coordinate client appointments and maintain service records

Financial & Performance Accountability

• Maintain minimum gross profit margin targets
• Review weekly financial reports and correct inefficiencies
• Track weekly KPIs and operational metrics
• Support alumni engagement strategies

Nutrition & Programming Oversight

• Oversee chef scheduling and dietary planning
• Support nutrition education and guest programming

Qualifications

• Proven leadership experience in fitness, wellness, hospitality, or retreat environments
• Strong operational, organizational, and people-management skills
• Ability to enforce standards while maintaining positive culture
• Comfortable working on-site in a residential program environment
• Current nationally recognized personal trainer certification (e.g., NASM, ACE, NSCA, ISSA, or equivalent)
• Background in fitness training, coaching, or program management
• Experience managing KPIs, budgets, and financial accountability
• Experience leading teams in high-intensity or immersive programs

Pay: $85, $100,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health savings