Über
- Uses deep technical knowledge of service activity to Identify parts and tools needed to prepare for service events and order through appropriate vendors.
- Monitor scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines.
- Trigger units' BOM updates after service event executions in a timely manner.
- Review service events to track any unplanned actions/work which must be added.
- Create required technical and commercial documentation during operations.
- Document all service events and triggered tasks within Oracle throughout the process.
- Handle all direct customer contacts in a proactive and professional way.
- Provide recommendations for improvement regarding operations initiatives.
- Manage material and Third Party resources in a cost sensitive way.
- Ensure compliance with quality and EHS guidelines regarding internal and external resources.
- Ensure Field Service Technicians meet all process discipline and business standards.
- Work within the services team to achieve service key performance indicators.
- Perform other duties as assigned.
- Customer satisfaction.
- Cost of servicing work.
- Productivity of technicians and field service engineers.
- 5+ years of experience in preparing service events and supporting of technical supervisors / coordinators required.
- Technical equivalent and/or experience in working with Oracle ERP, Microsoft Office applications, technical databases.
- Mechanical and/or electrical background.
- High school diploma or equivalent.
- Technical business experience as well as a qualification in a technical field is required.
Sprachkenntnisse
- English
Hinweis für Nutzer
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