Receptionist

DESCRIPTION

The Receptionist will greet, assist, and provide direction to clients, visitors, and other guests of the organization.

DUTIES AND RESPONSIBILITIES

• Greets clients, visitors, and guests; determines the purpose of the visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to correct staff.
• Schedule and confirm appointments.
• Verify client insurance eligibility and collect payments from clients.
• Monitor and update ProtoCall spreadsheet daily.
• Ensure that all billing and recording functions are conducted in compliance with all ethical and legal standards.
• Assist other duties as assigned by the Supervisor and/or Chief Executive Officer (CEO).

QUALIFICATIONS REQUIRED

Education and Experience

• High school graduate or equivalent required.
• Graduate of a certified medical office training course preferred.
• Must pass NMCYFD fingerprint clearance check to maintain employment.
• Maintain a valid and unrestricted NM Driver's License

Skills/Abilities

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Maintains confidentiality and discretion as a rule.
• Bilingual (English/Spanish) preferred but not required.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.