Scheduling Manager

The Staffing Department Manager plans, organizes, directs, and manages all aspects of the clinician staffing department. Provides leadership, guidance, and direction for day-to-day program operations and administrative activities, including the authority to make independent decisions regarding department operations, administration, and governance. Leads and/or contributes to the short-term and long-term strategic planning, design, development and implementation of department objectives, processes, and standards.

Responsibilities

• Oversees and/or manages the assigned recognized organizational program and has authority for day-to-day program operations and administration. May be responsible for program development or expansion. Plans and implements program operations, determines and develops governance, processes and/or guidelines, coordinates program activities and timelines, and determines and organizes resources to meet program objectives. Oversees program activities support program planning and evaluation activities, organizes the annual meeting with the Convergence Council (CC) and the quarterly meeting with the Advisory Board (AB), schedules meetings of CSVCC leaders with the Scholars.

• Identifies program participants and leads cross-functional teams in the administration, maintenance, or expansion of the program.

• Interfaces with internal and external key stakeholders including other departments, leaders across the organization, representatives from external agencies/organizations in the management of the program to provide guidance, resolve issues, grow the program, and/or implement processes and/or solutions. Identifies and defines any logistics, action items, changes, or information needed to effectively manage the program.

• Identifies growth opportunities and further efficiencies that impact the program and/or departments success and aids in development of strategic plans to achieve objectives. Evaluates feasibility, forecasting financial impact and providing recommendations or making decisions to support the success of the program. Interfaces with internal/external stakeholders to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance.

Department-Specific Responsibilities

• Administers the CSC education and training program office and will assist with the day-to-day management of project activities, organize the annual workshops, invite speakers, assist with budget management, and support and facilitate communication within the CSVCC. The Program Manager will report to the Associate Director of Research Administration and Operations, as well as the Director of CSVCC and will also have a matrix reporting line to CSVCC Leadership.

• Works collaboratively to provide leadership and mentorship to each Scholar, beginning with the completion of the intake with each Scholar and the development of the initial Scholar Adaptive Catalysis of ConvErgent Research Training (ACERT) Impact Map (AIM) with input from the Special Advisor on Military Health, the Career Guide, and the Scholar. Assists with the development of agendas for meetings, organizes the ACERT Horizons virtual training in coordination with CSC-Cancer, as well as organizes the annual ACERT Horizons workshops.

• Manages the budget for CSVCC, invites speakers, coordinates travel arrangements, and processes reimbursements and honorariums. Manages budget and revenue by working with the leadership team to develop and administer the operating budget. Responsible for review and approval of expenditures, including supplies, service agreements, lease agreements, check and travel requests, and purchase orders.

• Maintains the list of available training opportunities in communication and project management platforms, as well as prepares an annual schedule of training activities and events. Works closely with the CSVCC leaders and the CSC Cancer Directors to coordinate and harmonize CSVCC activities and events.

• Manages the Director's Award Pilot for Expanded Research (DAPER) program and prepares progress reports.

• Develops surveys to gather general feedback from all CSVCC participants annually, surveys to obtain evaluation of the annual workshops, and surveys to evaluate each ACERT Horizons virtual training session. Customizes surveys such as the TREC Baseline Evaluation Survey and TREC Follow-up Researcher Survey to evaluate the performance of the CSVCC.

• Provides support to the CSVCC leaders in preparing the initial Scholars' AIMs and their annual refinement, coordinates annual evaluation of Scholars' progress and review of the AIMs, maintains Scholars' training and evaluation records including attendance at workshops and networking events, compiles list of outcomes and products that result from the Scholars' participation in CSVCC activities such as joint publications, joint grant proposals, funding received, new collaborations initiated, patents, commercialization, honors and awards, promotions or leadership appointments, and other relevant data including those recorded in the TREC surveys to generate metrics, trends, and accomplishment reports to guide the decision-making of the CSVCC leaders.

• Monitors and tracks the interactions between Scholars and other participants of the CSVCC in Slack, as well as facilitates communication within the CSVCC.

Benefits:

• 401(k)
• Vision Insurance
• Dental Insurance
• Medical Insurance
• Paid Time off
• Sick Time
• Holiday Pay
• Bereavement leave
• Employee assistance program
• Health insurance
• Paid training

Job Type: Full-time

Pay: From $50.00 per hour

Expected hours: No less than 40 per week

Schedule:

Every weekend

Monday to Friday, 9:00am-5:30pm

Work Location: In person

Position Requirements

Experience Requirements

• 5 years Healthcare Management experience; at least 2 years in a home health scheduling management or supervisor role
• High School Diploma/GED
• Strong phone and verbal communication skills with active listening.
• Bachelor's Degree Healthcare, Management, Business or related field
• Bilingual English/Spanish preferred.
• Computer literate.
• Strong ability to multi-task, set priorities and manage time effectively.
• Superb customer service skills - ability to handle diverse customers.
• Able to exercise independent judgment and initiative.
• Work with minimum supervision.
• Experience using Synergy EMR and/or other Electronic Medical Record databases is a plus.
• Motivated and fast orienting individual.
• Professional and responsible approach to work.
• Ability to work under high pressure and in a fast-paced environment.
• Flexible and fast learner.
• Problem-solving skills.
• Critical thinking and ability to use best judgment.
• Managerial, operational, and organizational skills.

Preferred Requirements

• Bachelor's Degree Healthcare, Management, Business or related field