Customer Service Rep

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits/Perks

• Flexible Scheduling
• Growth and Career Advancement Opportunities
• Great Working Environment

Company Overview

ADVANTAGE APPLIANCE REPAIR has established itself as a leading service company that delivers exceptional customer service. As Whirlpool Corporation's only W Service company in the Massachusetts area, we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, KitchenAid, Maytag, and JennAir.

Job Summary

ADVANTAGE APPLIANCE REPAIR is growing fast, and we're looking for an enthusiastic, customer-focused Customer Service Representative / Dispatcher to join our team

This is a high-energy role where no two days are the same. You'll be the friendly voice our customers hear first—taking service requests, solving problems, and keeping our technicians scheduled efficiently so customers get fast, reliable service. Your organization skills, positive attitude, and ability to think on your feet will play a big role in keeping our operation running smoothly.

This position is perfect for someone who is motivated, upbeat, and enjoys helping people. If you love staying busy, thrive in a fast-paced environment, and take pride in delivering excellent customer service, you'll feel right at home at Advantage. We're looking for team players who bring energy, professionalism, and a "can-do" attitude to work every day.

If you're ready to be part of a growing company where your work truly makes a difference, we'd love to hear from you

Responsibilities

Serve as a professional and friendly point of contact by handling incoming calls and making outbound calls to customers

Schedule service appointments, process payments, and assist with billing inquiries accurately and efficiently
Dispatch and assign service calls strategically based on technician routes, availability, and location
Maintain accurate customer records through timely and detailed data entry
Develop and maintain a strong understanding of our products, services, and service processes
Thrive in a fast-paced environment by managing multiple tasks simultaneously while handling frequent calls, emails, and changing priorities
Analyze past service history, appointment data, and technician performance to ensure the right technician is assigned to each job for the best possible outcome

Qualifications

• Prior customer service experience
• Previous experience in Appliance Repair background is a huge plus +
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.