IT Support Specialist, Helpdesk

Job Summary
The IT Support Specialist plays a key role in ensuring a reliable and secure technology experience for associates across the organization. This role provides professional, courteous technical support by answering and resolving incoming phone, email, and in-person requests in a timely manner. The Support Specialist is responsible for setting up and maintaining equipment, installing software and operating systems, performing minor hardware and software repairs, and troubleshooting both routine and complex technical issues. With a strong focus on data security and confidentiality, this role helps protect sensitive information while partnering with internal teams to identify root causes and resolve higher-level system issues efficiently.

Key Deliverables And Responsibilities

• Answer and problem-solve incoming telephone, e-mail and in-person technical support requests from associates professionally and courteously to facilitate timely resolution
• Set up equipment for associate use, performing and ensuring proper installation of cables, operating systems, or appropriate software
• Install and perform minor repairs to hardware, software, or equipment to meet user needs
• Manage sensitive and confidential matters though planning and protecting security of information, data and files
• Assist in determining source and troubleshooting high-level system problems

What We Are Looking For
The ideal candidate is a service-oriented, technically curious professional who enjoys solving problems and helping others succeed. They bring a strong foundation in desktop and application support, with the ability to troubleshoot both routine and complex technical issues in a fast-paced environment. This individual communicates clearly and professionally across phone, email, and in-person interactions, and is trusted to handle sensitive and confidential information with care and discretion. They are organized, adaptable, and proactive, with a strong attention to detail and a willingness to learn new systems and technologies while collaborating effectively with internal teams to deliver timely, secure solutions.

Salary Range:
$20-22 per hour. The salary range provided is a good faith estimate based on the ideal candidate's qualifications, the company's operational needs, and other factors permitted by law. Actual compensation may vary depending on experience, skills, education, performance, internal equity, and geographic location.

Why Cambridge?
Our comprehensive benefits package is designed to support your health, well-being, and work-life balance. We offer paid time off, paid holidays and floating holidays, medical, dental, and vision coverage, short- and long-term disability, and company-paid life insurance. Associates also enjoy volunteer time off, wellness incentives, and additional benefits that support you both personally and professionally.

You can find more details about our comprehensive benefits package here.

Company Overview:
At Cambridge, our purpose is simple: to make a difference in the lives of our financial advisors, their clients, and our associates. Founded in 1981, we have nearly 45 years of experience supporting independent financial advisors with industry-leading tools, compliance, and transition services. Guided by our core values—integrity, commitment, flexibility, and kindness—we put financial advisors first in every decision we make.

Cambridge is an internally controlled, growth-focused independent broker-dealer with $254 billion in assets under advisement and $1.97 billion in annual revenues. We rank among the largest and fastest-growing firms in the industry, providing financial advisors with the flexibility, resources, and support to thrive. With home offices in Fairfield, Iowa, and Phoenix, Arizona, and a nationwide reach, our 900 associates maintain a 4:1 advisor-to-associate ratio to ensure personalized service.

Our community of over 4,000 producing financial advisors includes diverse business models—RIA, corporate RIA, hybrid, fee-only, and brokerage—and offers a broad selection of investment solutions with no proprietary products. At Cambridge, we are committed to building a diverse, inclusive, and empowering workplace, where 60% of our associates and 18% of our financial advisors are women, and 17% of our advisors are under 40.

Join us to help financial advisors succeed, make an impact, and discover your Something Wonderful. For further information about Cambridge, please visit

Work Environments
This role offers a hybrid schedule, requiring three days weekly in the office. Applicants should be located near one of our hubs (Fairfield, IA or Phoenix, AZ) and must be willing to work this schedule. Cambridge is not considering remote candidates at this time.

Recruiting Agencies: T
his position is being managed directly by Cambridge's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Fees will not be paid for unsolicited submissions. Your respect for this process is appreciated.