IT Systems Engineer

Full-Time, Salary Range: $85,000 - $125,000 / year. US citizens only.

This is not a work-from-home position and is located in Altamonte Springs, Seminole County, Florida. Please do not apply if the commute is inconvenient for you.

Blacktip is a Microsoft Modern Work and Security Partner assisting medium-size businesses in their efforts to bring the latest technology to their organizations supporting Windows Server, Apple Mac, networking equipment, M365 Cloud family of products and business process consulting.

If you are passionate about IT and want the opportunity to expand your experience with M365 Cloud, Windows Server and Meraki network administration, Blacktip is the place to grow.

Duties and Responsibilities:

Advanced technical skills:

• Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS)
• Install, configure, and maintain network architecture using Meraki networking equipment.
• Create and manage user accounts, permissions, and access control across Windows, macOS, and M365 cloud environments.
• Stay up to date with Windows, macOS, Meraki Networks and cloud technologies, ensuring adherence to best practices.
• Automate administrative tasks through PowerShell, Bash, or Python scripting.
• Administer virtualized environments (VMware, KVM, and Hyper-V).
• Identify repetitive patterns of technical issues to uncover root causes and provide solutions to increase security, compliance, efficiency, and effectiveness.
• Provide upgrades to system configuration standards, hosted and cloud applications.
• Troubleshoot hardware, software, connectivity, security, and mobile device issues.

Standard skills

• Ensure ticket queue/backlog is continuously maintained with KPIs, trends, and metrics to show achievements within customer Service Level Agreement targets.
• Build ongoing relationships with the technical team and client base.
• Train, coach, and mentor the technical team.
• Develop a strong understanding of internal and customer requirements and processes.
• Enhance the existing robust service delivery workflow and serve as the primary escalation point.
• Maintain an understanding of cybersecurity and information protection standards.
• Demonstrate adaptability and flexibility in a fast-growing environment by embracing new technologies, tools, processes, and policies.
• Document processes, configurations, and troubleshooting steps for knowledge