General Manager

The General Manager owns overall property performance—guest experience, team culture, revenue growth, profitability, and asset care. You'll lead all departments (Rooms, Housekeeping, F&B, Engineering, Sales/Marketing, and Finance) to deliver consistent quality while meeting brand and ownership objectives.

Leadership & Culture

• Set vision, standards, and cadence (daily stand-ups/weekly reviews); model a people-first, accountability-driven culture.

• Develop the leadership team; coach, recognize, and manage performance.

Guest Experience & Brand Quality

• Achieve/exceed guest satisfaction, online reputation, and brand QA targets.

• Ensure effective service recovery and a safe, clean, welcoming environment.

Financial Leadership

• Own the full P&L; deliver revenue, GOP, NOI, and flow-through to plan.

• Lead budgeting/forecasting; control labor and controllables; review daily/weekly performance and implement corrective actions.

Commercial Strategy (Sales/Revenue/Marketing)

• Partner with Revenue Management on pricing, inventory, distribution, and overbooking/walk strategies.

• Direct local sales/marketing efforts, partnerships, and digital reputation; maximize ancillary revenue and upsell programs.

Operations Excellence

• Ensure SOPs across Front Office, Housekeeping, Engineering, and F&B; uphold PCI, ADA, food safety, and brand standards.

• Oversee preventive maintenance and life-safety programs; minimize Out-of-Order rooms and guest-impacting incidents.

People & Talent

• Workforce planning, hiring, onboarding, scheduling, and retention strategies; promote an inclusive, compliant workplace.

• Lead engagement, recognition, and training initiatives.

Risk, Compliance & Community

• Ensure compliance with local/state/federal laws and permits; manage incidents, insurance claims, and vendor SLAs.

• Represent the property with community partners, tourism boards, and ownership.

Asset Management & CapEx

• Plan and execute CapEx; track ROI and ensure quality, timeline, and closeout documentation.

Systems & Reporting

• Ensure effective use of PMS, POS, RMS/CRS, CRM/guest feedback, CMMS, and HR/payroll systems.

• Deliver accurate, insight-driven reports and board/ownership updates.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• 5–7+ years progressive hotel leadership with 2–4+ years as GM/Resort Manager or multi-department head.

• Proven P&L ownership, budgeting/forecasting, labor/cost control, and revenue management partnership.

• Track record improving guest satisfaction, online reputation, RevPAR Index, and GOP.

• Strong leadership, communication, and conflict-resolution skills; decisive and calm under pressure.

• Proficient with hotel systems (PMS, POS, RMS/CRS, CRM/guest feedback, CMMS, HRIS/payroll) and Microsoft 365/Google Workspace.

• Bachelor's degree in Hospitality/Business preferred; ServSafe/TIPS and CPO a plus (or willingness to obtain).

• Frequent walking/standing; occasional lifting/pushing/pulling up to 30 lbs; flexible schedule (nights/weekends/holidays) based on business needs.