Sales Operations Support

About Us

We are a fast-growing small business specializing in cybersecurity, compliance automation, and SaaS solutions. Our clients are primarily organizations within the Defense Industrial Base and other regulated industries. We support companies navigating complex cybersecurity and compliance requirements through a combination of software and advisory services.

We are seeking a Sales Operations Support Specialist to support and scale our sales function by ensuring strong operational execution, clean processes, and excellent internal coordination across Sales, Marketing, and Service Delivery.

Role Type:
Sales Support / Sales Operations

Compensation Type:
Salary (Non Comission Role)

Position Overview

The Sales Operations Support Specialist is responsible for supporting day-to-day sales activities and ensuring the sales process runs smoothly from initial inbound inquiry through handoff to Service Delivery. This role is not a quota-carrying or closing role. Instead, it focuses on operational excellence, communication, follow-through, and enablement.

The ideal candidate is highly organized, process-driven, and comfortable working behind the scenes to keep deals moving forward. You will partner closely with sales leadership, delivery teams, and marketing to maintain pipeline hygiene, improve workflows, and ensure a consistent, professional experience for both prospects and internal stakeholders.

Key Responsibilities:

Inbound Lead Management

• Own inbound leads from initial response through qualification and routing.

Prioritize and schedule follow-ups based on defined SLAs.

Ensure timely responses to all inbound inquiries.

Book meetings directly on customer and internal team calendars.

Sales Support (Non-Closing)

• Prepare for and attend sales calls.
• Send post-call follow-up emails, including recaps, messaging reinforcement, and next steps.
• Maintain deal hygiene to ensure no opportunities stall or fall through the cracks.
• Coordinate with Service Delivery teams on upcoming deals for capacity planning and resourcing awareness.

CRM & HubSpot Ownership

• Maintain accurate and up-to-date contacts, companies, deals, and pipelines in HubSpot.
• Ensure data integrity and consistent use of required fields.
• Build and maintain basic reports and dashboards for pipeline visibility.
• Enforce consistent execution of the defined sales process.
• Develop and maintain reusable sales messaging and playbooks for core offerings.

Sales & Marketing Alignment

• Translate real sales conversations and objections into actionable insights for marketing.
• Partner with marketing on messaging, positioning, and campaign feedback loops.

Process & Enablement

• Improve and document inbound and sales support workflows.
• Standardize email templates, follow-up sequences, and internal handoff procedures.
• Document sales operations processes for repeatability and scalability.

Proactive Deal & Project Support

• Proactively track active deals and internal dependencies.
• Support internal sales initiatives and operational improvement projects as assigned.

Qualifications Required:

• High personal integrity and professionalism.
• HubSpot experience; HubSpot certification preferred.
• Proficiency with Google Workspace.
• Experience working in a cybersecurity, compliance, or regulated environment.
• 3–5 years of B2B sales experience, with a strong preference for sales support or sales operations work rather than quota-carrying roles.
• Strong relationship-building skills, both internally and externally.
• Meticulous note-taking and documentation skills from customer meetings.
• Strong cross-functional communication skills.
• Demonstrated ability to develop and improve sales processes and procedures.
• Confidence in customer-facing interactions and professional communications.

Nice to Haves

• Experience supporting sales efforts in government, defense, or highly regulated industries.
• Familiarity with channel sales, partner