Home Care Office Assistant

Job Title: Home Care Office Assistant

Location: Honolulu, HI (On-site, FaithCare Hawaii Home Care Office)
Employment Type: Part-time

About Us:
FaithCare Hawaii Home Care is a trusted and locally operated agency providing compassionate, high-quality, and client-centered home care services across Oahu. We are dedicated to serving our clients and caregivers with integrity, empathy, and aloha.

Position Summary:
We are seeking an organized, reliable, and proactive Home Care Office Assistant to help coordinate daily operations at our home care office. This role plays a key part in supporting client care continuity by efficiently scheduling and coordinating caregivers, managing communications, and assisting with administrative and HR tasks to keep our agency running smoothly.

Key Responsibilities:

• Coordinate and maintain daily, weekly, and monthly schedules for caregivers and clients
• Communicate schedule changes promptly to staff, clients, and families
• Match caregivers to client needs based on skill, availability, and location
• Maintain accurate documentation of client and staff schedules in the system
• Answer phone calls, messages, and emails in a timely and professional manner
• Support the RN Supervisor and management team with staff coordination and documentation
• Assist with new hire onboarding, timesheets, and payroll reporting
• Maintain organized client files and ensure all forms and care plans are up to date
• Prepare reports, correspondences, and assist with billing-related data entry
• Monitor client visits and follow up on missed shifts or schedule gaps
• Help manage office inventory and supply orders
• Uphold strict confidentiality and HIPAA compliance
• Ability to utilize EVV platform and CRM for the home care agency

Qualifications:

• High school diploma or equivalent (Associate degree preferred)
• Experience in home care, healthcare office, or scheduling and coordinating care is REQUIRED
• Excellent communication, organization, and multitasking skills
• Proficiency with scheduling software, Microsoft Office, or Google Workspace
• Strong attention to detail and ability to manage competing priorities
• Compassionate, professional, and dependable demeanor

Benefits:

• Competitive hourly pay (commensurate with experience)
• Flexible schedule options
• Medical/ dental/ vision if worked 30 hours/ week
• 401k when eligibile
• PTO when eligible
• Supportive and family-oriented work culture
• Opportunities for growth within FaithCare Hawaii Home Care