Front Office Receptionist

,Overview
We are seeking a professional and dedicated Front Office Receptionist to serve as the first point of contact for our healthcare facility. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and a solid background in dental administrative support. This role involves managing patient interactions, coordinating appointments, and ensuring smooth front desk operations while maintaining strict adherence to healthcare regulations such as HIPAA. The successful applicant will contribute to an organized, efficient, and patient-centered environment that upholds the highest standards of customer service and confidentiality.

Duties

• Greet patients and visitors warmly, providing exceptional customer service while managing multi-line phone systems with professionalism and courtesy.
• Verify insurance coverage, conduct insurance verification, and assist with billing processes using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Schedule appointments accurately utilizing dental scheduling software; coordinate with clinical staff to optimize daily clinic flow.
• Maintain and update patient records in compliance with HIPAA regulations, ensuring accuracy in medical documentation review and data entry.
• Handle administrative tasks including filing, data entry, and managing medical records, with proficiency in office management tools like Microsoft Office and dental or medical office management software.
• Assist with insurance claims processing, CPT coding, ICD-10/ICD-9 coding, and billing procedures related to inurance or other insurance providers.
• Support clinic operations by managing front desk responsibilities, including patient intake, appointment confirmations, and responding to inquiries in a professional manner.
• Ensure the cleanliness and organization of the front office area while adhering to infection control protocols relevant to healthcare environments.

Requirements

• Excellent computer skills with proficiency in Microsoft Office Suite; typing speed of at least 10 key digits per minute is desirable.
• Exceptional communication skills with the ability to provide clear information while maintaining confidentiality under HIPAA guidelines. .
• Strong organizational skills combined with attention to detail in documentation review and administrative support tasks. Join our team as a Front Office Receptionist to deliver outstanding patient service while supporting efficient clinic operations through professionalism and expertise
• Multi-tasking, organized, and detail-oriented are a must. Proficient with computers, writing skills, and prioritizing.
• Self-directed, independent. Flexible. Team-player.
• Salary DOE. Part-time position ideal for SAHM transitioning back into the workforce.
• Hours: Mon/Tues/Wednes; 1 Saturday/month.

Job Type: Part-time

Pay: $ $28.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid sick time
• Paid time off

Work Location: In person