Telecom Support Engineer

Join Our Team
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

About This Position
The IT Voice Engineer position will assist with supporting our current Unified Communications Platform, supporting our end users and maintaining all related documentation. This position will be responsible for processing New Hires, Transfers and Terminations system wide. This will include extension assignments, voicemail, and other voice related applications. In addition, this position will support end users including training, maintaining training materials, fielding questions from users and repairs.

Responsibilities & Qualifications
Job Responsibilities

• Process extension assignments, provision voicemail, conference accounts and maintaining all related records. This will involve updates to our Communications Manager, System Manager, IXMessaging, and IX Conferencing systems.
• Support our end users, to include: Desk Phones, Soft Phones, Conference Room Phones, VPN Phones, Voicemail, Conference accounts, Desktop Applications, Mobile Application, Sentry e911 Gatekeeper. Included in an on-call rotation with the team, using the JIRA ticketing system.
• Manage corporate mobile devices including overseeing contracts, handling replacements of mobile phones and tablets, coordinating with telecom providers for issue resolution, and supporting daily operational needs related to mobile services.

Required Qualifications

• Bachelor's degree in in related field or Industry experience in infrastructure management
• 2 - 3 years of experience
• Exposure to Unified Communications platforms (e.g., Cisco, Avaya, or similar).
• Basic understanding of voice systems, including desk phones, softphones, voicemail, and conferencing tools.
• Experience with ticketing systems (e.g., JIRA, ServiceNow) for tracking and resolving user issues.
• Familiarity with mobile device support, including basic troubleshooting and coordination with telecom providers.
• Ability to follow documented procedures for provisioning users (e.g., new hires, transfers, terminations).
• Strong customer service orientation and communication skills for supporting end users.
• Basic knowledge of networking concepts (e.g., VPN, IP addressing) is a plus.

Required Knowledge, Skills And Abilities

• Internship or entry-level experience in IT or telecom support.
• Exposure to VoIP technologies and e911 systems.
• Experience working in a corporate IT environment or help desk setting

Preferred Education, Experience, Certifications or Licenses, Knowledge, Skills and Abilities

• CompTIA A+ or Network+
• Cisco CCNA or Similar Vendor certification (Voice or Collaboration) – entry-level exposure
• ITIL Foundation

This is a hybrid position located in Duluth, GA
FLSA Status
This position is exempt (not eligible for overtime pay):

Yes

Our Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending