Scheduling Coordinator I

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

CC Neurosurgery III

Job Description Summary:

• Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
• Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum.
• Repeats key information when writing down messages to ensure accuracy.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.
• Efficiently schedules appointments, recording them as documented and following practice policy.
• Ensures that authorizations are obtained prior to scheduling procedures/testing
• Consistently demonstrates a clear understanding of departmental needs and job functions as assigned by department Manager and/or immediate supervisor.
• Demonstrates flexibility as well as ability to perform multiple functions within the practice to increase departmental efficiency.
• Notify supervisor of any problems pertaining to processing the patients for upcoming testing/procedures.
• Demonstrates the knowledge necessary to communicate with other offices in an effort to accurately and efficiently schedule testing/procedures.

• License/Registration/Certification
  

• Not applicable

• Education
  

• High School

• Experience
  

• 3-5 years experience preferred

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more

Degree Requirements:

Certification:

Responsibilities:

Core: All other tasks as assigned., Core: Complies with current Hospital security and safety polices., Core: Coordinates and oversees all related functions or administrative projects on an on going basis., Core: Coordinates the day-to-day activities for the assigned team. Arranges team efforts in order to accomplish target projects and activities meeting timeline and specified requirements., Core: Establishes and maintains effective interpersonal relationships with co-workers and other members of the hospital., Core: Gathers information and conducts research on special projects as required by the department., Core: Keeps track, evaluates and provides feedback on assigned projects. Monitors implementation and outcome of programs or projects as required., Core: Provides counsel to other team members and staff regarding performance, attendance and other matters of concern to the staff. Acts as a guide for departmental practices and policies., Core: Provides direct assistance to the Manager and Director as requested. Ensures the implementation of administrative duties as assigned by the Director or Manager., Core: Reports incidents to the Manager and/or Risk Management department within required timeframe in accordance with medical center policy., Core: Serves as a liaison between staff, management and other department on day-to-day issues., Job Specific: Accurately enters patient demographics information and insurance data in the computer as documented., Job Specific: Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently., Job Specific: Consistently demonstrates a clear understanding of departmental needs and job functions as assigned by department Manager and/or immediate supervisor., Job Specific: Demonstrates flexibility as well as ability to perform multiple functions within the practice to increase departmental efficiency., Job Specific: Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum., Job Specific: Demonstrates the knowledge necessary to communicate with other offices in an effort to accurately and efficiently schedule testing/procedures., Job Specific: Efficiently schedules appointments, recording them as documented and following practice policy., Job Specific: Ensures that authorizations are obtained prior to scheduling procedures/testing, Job Specific: Notify supervisor of any problems pertaining to processing the patients for upcoming testing/procedures., Job Specific: Repeats key information when writing down messages to ensure accuracy., Job Specific: Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.