Desktop Support Technician

Desktop Support Technician - School Of Fine Arts

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Work type: Full-time
Location: Storrs Campus
Categories: Information Technology, Administrative Services

JOB SUMMARY

The University of Connecticut, Information Technology Services (ITS), is seeking a self-motivated Desktop Support Technician (Computer Support Technician 1). The successful candidate is an energetic IT professional who is excited by delivering "best in class" services. Under the direction of the Manager of Device Support, this position is responsible for the day-to-day operational support for the School of Fine Arts (SFA). This service-oriented position is based at the Storrs campus and supports the faculty, staff, and students within SFA.

The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.

DUTIES AND RESPONSIBILITIES

• Responsible for daily operations of information technology services for the School of Fine Arts.
• Ensure instructional technologies in School classrooms are available by addressing issues, recommending upgrades, coordinating services, and communicating outages and alternatives.
• Serve as a liaison for IT services between department faculty, staff, and students across the school and other teams within University Information Technology Services (ITS); collaborate and escalate issues within ITS to resolve issues related to server, network, classroom AV, and