Team leader - Customer Services

Maillefer SA

Ecublens, Fribourg, Switzerland

Ecublens, Fribourg, Switzerland

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Maillefer is THE brand for Wire & Cable and Pipe & Tube manufacturers globTeam leader - Customer ServicesMaillefer is THE brand for Wire & Cable and Pipe & Tube manufacturers globally providing manufacturing equipment and know-how. With our technologies, production know-how, and networks our customers will always stay ahead of competition. We are recognized as the House of Experts and the global market leader.Team leader - Customer ServicesWe are now looking for a skilled and motivated Team Leader Customer Services, to join our Services department. In this role, you will lead, guide and develop the services & support function team in its daily activities.The team leader secures the speed and quality of customer support, secures that the team makes the needed service quotations and executes the received interventions according to agreed timetables. Line/Equipment training needs for internal and external people will be arranged through the Services team and a strong relationship between other departments is needed to maintain flawless co-operation and efficient teamwork.Key ResponsibilitiesSecure the fastest response time and quality of customer services and support requestsLead, develop and guide the organization to meet the set targets and goalsActive participation in developing the services and support processes within Maillefer AftermarketEfficient quoting of services and support when needed through the team as well as resource planning and follow-up of done interventionsActing as back-up for other team members and help the team in daily tasksArrange training for the team to develop their skills towards the requirements in the fieldImprovement of customer added value and continuous development of department by following up industrial trends for new business opportunitiesTravel to customer sites globally for support (30 to 50 days a year)What are our expectations?Degree or equivalent education in Automation, Electrical Engineering, or related fieldProven experience in aftermarketExcellent language skills in French and English, other languages are an assetKnowledge in IFS or other ERP (SAP, other…) experience from CRM systems such as SalesForce a strong assetStrong leadership abilities and willing to develop and support peopleSocial, customer oriented team playerGood problem solving skills, persistentCapability to work independently, accurately with great attention to details, but also be able to integrate a teamGood organizational skills and systematic approachWe also appreciateAutomation background to be able to support the customersKnowledge of Extrusion or Process industry and its automation are an assetWhat We OfferInteresting international projects with modern industrial technologyA supportive and skilled engineering teamCompetitive salary and travel compensationOpportunities for professional growth and technical developmentWhat disctincts us?We commit to our employees - length of employment relationship on average more than 10 yearsWe have a strong on-site work community with a chance to hybrid workPeople and Know how are our strongest valuesWe are truly a global actorInterested? Apply today! jid6f53c09ade jit0206ade jpiy26ade

Ecublens, Fribourg, Switzerland

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English

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