Technology Service Tech

ESSENTIAL FUNCTIONS
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Performs troubleshooting, installations and inspections of customer equipment using testing and diagnostic equipment.
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Installs, removes, repairs, and/or replaces components and parts on machines and electrical systems, including repairing or replacing wiring harnesses.
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Following company standards for work quality safety and cleanliness.
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Primary use of a computer to connect to and configure or update caterpillar components as well as prepare and submit accurate service reports within established timeframes.
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Works directly with customers and supervisory staff in a professional manner to maintain workflow and meet production requirements.
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Reads and interprets parts books, service manuals, and electrical system schematics.
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Must be able to accurately provide written estimates to customers for installation and repairs of technology equipment.
ADDITIONAL FUNCTIONS
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Operates industrial equipment to ensure proper operation following service and/or repair.
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Regularly reviews data from the troubleshooting and inspection process to work up detailed, accurate and cost-effective job estimates.
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Work up detailed and accurate parts orders.
QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
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Vocational/technical school training in diesel technology or equivalent experience required.
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Caterpillar product-specific training preferred.
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Valid drivers' license required (driving record must meet company insurance standards; driving record is reviewed annually).
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Experience performing maintenance and repair on multiple types of construction/mining equipment, power systems, and heavy industrial/diesel engines and hydraulic systems is required.
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Strong knowledge of electrical theory and systems, familiarity with light and heavy equipment.
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High degree of demonstrated mechanical aptitude and problem-solving ability
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Ability to safely perform work.
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Ability to work independently and demonstrate effective use of available resources.
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Ability to operate a wide variety of tools and equipment.
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Ability to work with customers, vendors, and coworkers in a safe and courteous manner.
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Ability to safely operate motor vehicles and job-related equipment
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Ability to demonstrate professional verbal and written communications skills (including reading, writing, and understanding English).
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Basic math computation skill.
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Advanced computer skills including knowledge of GPS systems and IP address architecture schemes.
PREFERRED
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Rajant Radio knowledge.
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Direct experience with Caterpillar equipment preferred.
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Knowledge of mining production processes, GPS, Radio and networking.
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A background in electronics, technology, information technology or computer science is preferred.
PHYSICAL/ENVIRONMENTAL REQUIREMENTS
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Will use hand/power tools, measuring tools, personal computer, mobile phone, overhead crane/hoist, lifting slings/chains, electronic testing equipment, hydraulic testing equipment, oxy/acetylene torch and welders, other specialized tools and equipment, personal protective equipment/clothing.
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Will be in primarily outdoor environments with moderate to loud noise levels.
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Standing for long periods on concrete or other hard surfaces; walking over rough and uneven terrain
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Sitting and driving a vehicle for long periods.
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Frequent bending, kneeling, squatting, and climbing.
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Frequent use of ladders and steps for accessing equipment.
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Frequent lifting up to 50lbs with or without assistance.
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Frequent use of hands for simple grasping, pushing, pulling, manipulating tools/objects, and writing/typing.
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Frequent exposure to all outdoor weather conditions.
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Frequent exposure to substances, including/not limited to: industrial chemicals, hydraulic fluid, grease, oil and dirt.
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Exposure to dangerous environments, including mine sites and construction sites required.
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Overtime, varying schedules, and overnight stays away from home may be required.
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Must maintain clean driving record