Front Desk AssociateNorth Carolina Retina Associates • Raleigh, North Carolina, United States
Front Desk Associate
North Carolina Retina Associates
- Raleigh, North Carolina, United States
- Raleigh, North Carolina, United States
Über
Duties and Responsibilities:
- Greet and register patients according to established protocols.
- Assist patients in completing all forms and documentation including medical insurance.
- Ensure patient information is accurate including billing information.
- Inform patients of medical office procedures and policy.
- Ensuring the availability of treatment information by retrieving and updating patient records.
- Move patients through appointments as scheduled.
- Answer incoming calls and assist with inquiries.
- Schedule patient appointments.
- Collect payments.
- Consistent review of physician schedules, with minimal reschedules.
- Obtain external medical reports and maintain patient records as required by medical professionals.
- Respond and comply with requests for information.
- Register patients with copay assistance foundations.
- Maintain a clean and neat reception area.
- Additional duties as assigned.
Minimum Requirements:
- High School Diploma or Equivalent.
- Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem-solving skills.
- Reliable transportation to travel to practice location.
- Ability to master multiple software systems to input and retrieve data.
- Ability to master ophthalmology and retina terminology.
Preferred Requirements:
- Previous experience in a medical practice.
- Bilingual – Spanish.
Essential Job Functions:
- Ability to communicate effectively in writing and verbally in person and via telephone.
- Frequent use of computer terminal to read and write.
- Frequent bending, reaching, sitting, repetitive hand movements, standing, walking, squatting, pushing, and pulling.
- Lifting up to 10lbs.
Additional Details:
- Monday – Friday schedule
- Hourly pay (FLSA non-exempt, eligible for overtime)
Sprachkenntnisse
- English
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