Sr. Systems Analyst – Enterprise IT Products

POSITION SUMMARY

The Senior Systems Analyst is responsible for supporting and optimizing Shoreside Enterprise Applications. . This role combines technical systems analysis with cruise industry business expertise to ensure systems effectively support critical business functions including Finance/Accounting, Human Resources, Legal, Supply Chain, Contact Center, Marketing, Sales, etc This position will be integral to maintaining system performance, supporting users, analyzing business requirements, and driving continuous improvement across the company.

ABOUT AZAMARA

Azamara is a global premium cruise line that inspires curious and passionate traveler's to spend more time exploring the world with us on our immersive cruises. We offer our guests a world class experience onboard and while visiting destinations around the world. Our employees enjoy a hybrid work environment collaborating two days a week and as needed in a beautiful office space located in the heart of downtown Coconut Grove, Florida.

Combine your career goals and sense of adventure by joining our growing organization. Azamara offers a competitive compensation & benefits package and excellent career development opportunities.

WHY YOU SHOULD WORK FOR AZAMARA

• Be part of a growing and transformative company
• Enjoy a flexible, hybrid office schedule
• Work with a multicultural, global team of inspired professionals who believe in:
• CURIOSITY that makes us more open-minded, empathetic, better problem solvers, and more self-aware.
• SUSTAINABILITY that supports a world where blue meets green.
• INTEGRITY drives us to do the right thing even when no one is watching.
• ACCOUNTABILITY that supports empowerment and ownership for results.
• PASSION – it's part of DNA

ESSENTIAL DUTIES AND RESPONSIBILITIES

• System Support and Administration

• Provide technical support for shoreside enterprise applications across the company, troubleshooting system issues and coordinating with vendors when necessary.

• Configure and maintain system settings, user access, workflows, and business rules to support operational requirements.
• Monitor system performance, identify optimization opportunities, and implement solutions to enhance efficiency and user experience.

• Business Analysis and Requirements Management

• Collaborate with business stakeholders across departments (Finance, Legal, HR, Contact Center, Sales, Marketing) to gather, analyze, and document system requirements.

• Translate business needs into system configurations and functional specifications, ensuring applications support evolving operational demands.
• Conduct gap analysis between current system capabilities and business requirements, recommending solutions and process improvements.

• Integration Management

• Support and maintain integrations between shoreside and shipboard applications, ensuring seamless data flow and system interoperability.

• Coordinate with IT teams and vendors to troubleshoot integration issues and implement new system connections as needed.
• Monitor data integrity across integrated systems and resolve discrepancies to maintain accurate business information.

• Data Analysis and Reporting

• Utilize reporting tools to extract, analyze, and interpret system data to support business decision-making.

• Develop and maintain reports, dashboards, and data visualizations to provide operational insights to stakeholders.
• Conduct data validation and quality assurance to ensure accuracy of system information and reports.

• User Training and Support

• Provide training and documentation for shoreside and shipboard users on system functionality and best practices.

• Serve as the primary point of contact for user inquiries, providing timely and effective support to resolve system issues.
• Develop user guides, training materials, and knowledge base articles to facilitate system adoption and proficiency.

• Project Coordination and Testing

• Participate in system upgrade projects, enhancements, and new module implementations.

• Conduct system testing (functional, integration, and user acceptance testing) to ensure changes meet requirements and quality standards.
• Coordinate deployment activities and provide post-implementation support to ensure successful system changes.

• Process Improvement and Documentation

• Identify opportunities to streamline business processes and improve system utilization across departments.

• Maintain comprehensive system documentation including configurations, workflows, integration specifications, and standard operating procedures.
• Stay current with product updates and industry best practices to recommend enhancements that support business objectives.

Requirements:

QUALIFICATIONS

• Previous Enterprise Application Support experience.
• Bachelor's degree in Information Systems or related field; or equivalent combination of education and experience.
• Experience in systems analysis or business analysis supporting enterprise applications.
• Understanding of cruise industry business operations (Finance, Human Resources, Legal, Contact Center, etc)
• Familiarity with enterprise applications and environments.
• Strong analytical and problem-solving skills.
• Excellent communication skills with ability to work effectively with technical and non-technical stakeholders.

FINANCIAL RESPONSIBILITIES - None

KNOWLEDGE AND SKILLS

• Detail-Oriented – Must be detail-oriented and extremely organized.
• Analytical Skills – Strong analytical and problem-solving skills.
• Communication – Excellent written and verbal communication skills.
• Adaptability – Must be willing to accept changes of direction in work and priorities with a positive attitude.
• Efficiency – Ability to work with a sense of urgency and efficiency.
• Independence – Ability to work alone without direction if needed.
• Quick Learner – Quick learning ability.

PHYSICAL DEMANDS

The employee is regularly required to sit, talk, and listen. The employee can also be required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This is a full-time, exempt position and may exceed 40 hours per week. Scheduled days and hours of work are determined by the need for coverage of the employees with the need to flexibly cover all operational hours up to and including closing hours and weekends/holidays as needed.

WORK ENVIRONMENT

To thrive in a remote work environment, individuals must master the art of self-discipline and time management, ensuring tasks are completed efficiently and deadlines are met. Proficiency in utilizing communication and collaboration tools is essential for seamless interaction with colleagues and team members. Maintaining a healthy work-life balance by setting boundaries and prioritizing personal well-being is crucial. Success also hinges on having a dedicated home office setup conducive to productivity. Effective collaboration and fostering a supportive team culture contribute to a sense of belonging and synergy among remote workers. Finally, a commitment to continuous learning and adaptability to the evolving dynamics of remote work are key factors in achieving sustained success.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Azamara and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.