SaaS Platform Administrator

Title: SaaS Platform Administrator

Location: Princeton, NJ (100% onsite) 08540

Type: Direct Hire Position

Rate: $97K+ per year

Education: Bachelor's degree, or equivalent experience

Responsibilities:

Platform Support and Integrations – 50%

• Configure the application to meet business needs and policies.
• Configure existing and new user permissions.
• Set up and maintain integrations between other systems.
• Perform system upgrade and coordinate user testing.
• Troubleshoots and resolves technical problems with the Employee Health System to include application, integration, and data issues.
• Create and maintain required documentation for policy procedure and root cause analysis for any reported issues.

Customer Support and Product Ownership – 30%

• Serve as technical subject matter expert for the Employee Health System.
• Serve as primary technical liaison with application vendors', technical resources and other technology partners as necessary.
• Serve as primary contact with all departments that will use the Employee Health System.
• Maintain the service in ServiceNow including but not limited to knowledge base articles, responding to incidents, attending post implementation reviews and CAB meetings.

Vendor Relationship Management – 15%

• Staying abreast of product roadmaps.
• Work with the vendors' ticketing system to report issues or questions we might have.
• Advocate on behalf of the client and its business office on product development, security and accessibility.

Outreach – 5%

• Disseminate information to user community relating to both service impact and new feature functionality
• Coordinate activities relating to University's Employee Health System and the user community

Essential Qualifications

• Minimum of 3+ years of experience implementing and maintaining SaaS applications, databases, and integrations
• Demonstrated experience in applying software updates and coordinating application testing.
• Strong analytical skills, including a thorough understanding of how to interpret business needs and processes and translate them into application and operational requirements.
• Proven ability to communicate clearly both in writing and verbally with staff at all levels of the organization.
• Ability to build strong relationships with technical colleagues and campus customers with varying levels of technical understanding
• Demonstrated strong analytical and problem-solving skills
• Ability to work independently as well as with a team
• Ability to successfully engage in multiple initiatives simultaneously
• Ability to learn effectively and meet deadlines
• Ability to understand both the functional and technical sides of the application
• Strong administrative and organizational skills
• Understand data and security governance.
• SQL experience
• Education: Bachelor's degree or equivalent, related experience

Preferred Qualifications

• Work experience in University related Health systems
• Security Administration
• Experience working in higher education supporting campus constituents