Dermatology Assistant/Patient Experience Coordinator

Position Overview:

Our practice is seeking a highly organized, professional, personable Medical Assistant/Patient Experience Coordinator to join our high-end cosmetic dermatology practice. This role combines clinical support with administrative responsibilities, ensuring a seamless patient experience from check-in to check-out. The ideal candidate will have a passion for patient care, excellent interpersonal skills and the ability to multi-task in a fast-paced environment. Some procedures performed in our practice are surgical in nature, requiring strict adherence to clean and aseptic techniques.

Key Responsibilities

Clinical Duties

· Prepare treatment rooms for patient visit by ensuring cleanliness, stocking supplies, and setting up necessary medical equipment

· Assist dermatologist during patient consultations, medical, surgical and cosmetic procedures, and follow-ups ensuring patient comfort and safety

· Perform basic clinical tasks such as taking vital signs, preparing patients for exams, and documenting medical histories

· Draw patient's blood for procedures

· Sterilize and maintain surgical instruments and medical equipment in compliance with practice protocols

· Assist with surgical and cosmetic procedures, including prepping patients, handling specimens and coordinating processing, if applicable

· Administer post-procedure care instructions and address patient questions or concerns, escalating to the dermatologist as needed

· Scribe clinical encounter information in the electronic medical record system accurately and efficiently using an iPad and/or desktop computer

· Call patients and communicate laboratory and biopsy results

· Complete medical prior authorizations

· Communicate with pharmacies, laboratories, vendors and other medical offices when necessary

Patient Experience Duties

· Welcome patients warmly up arrival, creating a comfortable, professional environment

· Check-in patients, verify personal and financial information, and obtain necessary consent forms

· Answer phones promptly and professionally, addressing inquiries, scheduling appointments, and managing rescheduling/cancellations

· Coordinate appointments for medical and cosmetic services, ensuring optimal scheduling for the dermatologist and patients

· Process payments for services, procedures and products, ensuring accuracy and confidentiality

· Discuss and explain treatment plans, pricing and follow up appointments

· Maintain inventory of medical supplies and cosmetic products, and assist with product sales

· Coordinate referrals with other medical offices when necessary

General Duties

· Provide exceptional patient service, reflecting the values of the practice

· Maintain a clean, organized and professional work environment

· Uphold patient confidentiality and comply with HIPAA regulations

· Assist with administrative projects such as inventory management and patient communications

Qualifications

· Bachelor's degree preferred

· Minimum 1 year experience as a medical assistant, preferably in dermatology or plastic surgery

· Certification as a Medical Assistant (CMA) preferred

· Experience with front desk or administrative tasks is a plus

· Ability to perform phlebotomy

Skills

· Proficient in electronic medical record systems and Microsoft Office Suite

· Strong multitasking and organizational abilities

· Excellent communication and interpersonal skills

· Ability to maintain professionalism in a high-pressure environment

· Knowledge of clean and aseptic techniques and their application in surgical settings

· Detail-oriented with a commitment to providing top-tier patient care

What We Offer

· Competitive salary and benefits package

· Paid time off

· Opportunities for professional growth and on-the-job training

· A collaborative, patient-centered work environment

· Employee discounts on cosmetic procedures and products

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• On-the-job training
• Paid sick time
• Paid time off

Experience:

• EMR systems: 1 year (Required)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Ability to Commute:

• Washington, DC Required)

Work Location: In person