Customer Care Clerk
Grocery Supply Company
- Texas, Alabama, United States
- Texas, Alabama, United States
Über
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responsible for answering incoming calls from customers regarding all aspects of delivery, inventory, merchandise credit and return policies and procedures, customer problems and complaints and other inquiries that arise from day to day operations.
Responsible for authorization numbers to customers to return merchandise to GSC.
Key information for line item credits.
Prepare messages for sales to ensure prompt follow-up concerning customer request or complaints.
Receive calls and secure information in detail for sales concerning potential customers.
Responsible for in house printing of labels for customers including stock labels, update labels and special request labels.
Responsible for quick billing and shipping supply items related to labels and resetting of stores.
Other clerical duties as needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
GSC provides on the job training. One- year prior office experience preferred.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add and subtract, multiply and divide. Ability to compute percent.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written and oral form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Order processing systems; Spreadsheet software and Word Processing Software.
Other Qualifications:
Knowledge of general office procedures
Satisfactory work record and attendance
Good verbal communication and telephone etiquette
Ability to remain calm when dealing with an irate individual
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the Job, the employee is regularly required to stand, walk and use hands to handle or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee is frequently required to sit, and occasionally stand, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. ,
Sprachkenntnisse
- English
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